Mattress Online expands team with six new hires
Mattress Online has boosted its team with six new hires as part of an expansion strategy which includes a blend of online and physical shops in key locations.
The Rotherham based firm has seen its turnover leap to £37.5 million during the Covid-19 pandemic due to people spending more on DIY and home products.
This latest move has seen Mattress Online expand its 64-strong team to 70 through the addition of new roles in merchandise and forecast planning, product management, graphic design and content administration.
Mattress Online chief executive Steve Adams said: “As the Covid-19 pandemic accelerated online trends, Mattress Online’s agility meant that we could continue to innovate, adapt, and stay ahead.
“We’ve seen some significant changes in consumer behaviour, and it’s estimated that consumers are spending up to 30% more time at home. That has helped drive sales and as customers adapt to new hybrid ways of working, it looks set to continue.”
Last year, the retailer processed 128,500 orders from 3.1 million website visitors and is planning to acquire and roll out ten physical stores over the next five years
Looking ahead, Adams said: “We’ve also strengthened our customer service team with new recruits. Customer service is consistently at the heart of what we do, we take the time to understand and listen to our customers. I’m confident 2022 will be an excellent year where we continue to innovate and use technology in the smartest and most evolutionary ways.”
See Retail Bulletin’s recent Q&A with Steve Adams here
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