THE RETAIL BULLETIN - The home of retail news
20 years serving the retail industry
Home Page
News Categories
Christmas Ads
Commentary
Department Stores
Electricals & Technology
Entertainment
Fashion
Food & Drink
General Merchandise
Grocery
Health & Beauty
Home & DIY
Interviews
Property
Retail News
Retail Solutions
Shopping Centres, High Streets & Retail Parks
Sports & Leisure
Retail Events
Retail HR 2022
THE Retail Conference 2022
Retail Women In Leadership 2022
Digital Transformation Strategy 2022 Part 2
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
Matalan moves forward with digital roadmap as it partners with The Hut Group’s Ingenuity platform

Value retailer Matalan has announced that it has successfully completed phase one of its digital transformation programme as it looks ahead to migrating to fellow retailer… View Article

GENERAL MERCHANDISE

Matalan moves forward with digital roadmap as it partners with The Hut Group’s Ingenuity platform

Value retailer Matalan has announced that it has successfully completed phase one of its digital transformation programme as it looks ahead to migrating to fellow retailer The Hut Group’s Ingenuity platform in 2022.

Matalan said the move will result in significant improvements including increases in product availability and choice, the ability to see store stock online, enhanced personalisation and a faster and scalable ecommerce operation. Customers will also benefit from significantly improved customer service online including live chat and faster response times.

In addition, the company expects the partnership to offer mid-to-long term opportunities to drive efficiency and customer experience  improvements across its wider business.

Phase one of the  roadmap has seen Matalan accelerate its capacity to service online demand through warehouse automation and a nationwide fulfil-from-store strategy.

James Brown, chief commercial officer at Matalan, said: “There’s an incredible sense of energy around the business as we gear up our digital transformation and prepare for the next pivotal phase in Matalan’s growth journey. Our teams have been working hard through this extraordinary period in retail to make sure that we achieve our exciting growth ambitions and meet significant customer demand in the years ahead.

“Millions of families up and down the UK rely on us to offer great quality and value fashion and homeware, but we know that ultimately, it’s the customer experience that can make the real difference when choosing where to shop. That’s why we are dedicating so much of our focus to future-proofing our proposition through this digital transformation programme, across our stores, ecommerce site and Matalan app.”

Matalan’s in-house team will collaborate closely with THG Ingenuity to develop new bespoke solutions whilst maintaining day-to-day ownership of the end-to-end process

Brown added: “We are thrilled to have identified THG Ingenuity as a great partner who have impressed us with their extensive expertise, innovation and capabilities to accelerate the transformation of our business over the long-term, so that we can continue delivering ‘the Matalan Difference’.”

John Gallemore, chief executive of THG Ingenuity, said: “We’re delighted to announce this new strategic partnership, which will significantly accelerate Matalan’s digital transformation strategy and represents a step-change in its direct-to-consumer operation. The brand is a trusted household name, with great heritage and considerable growth across ecommerce, making it an exciting client with huge potential.”

 

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

THE NEXT EVENT

See all upcoming events

LATEST VIDEO

Future of Customer Engagement 15 June 2022
Future of Customer Engagement 15 June 2022

Watch video >