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Co-op extends robot deliveries in Milton Keynes area

The Co-op is extending the use of robot deliveries across the Milton Keynes area due to demand for the service almost doubling since the start of… View Article

FOOD & DRINK

Co-op extends robot deliveries in Milton Keynes area

The Co-op is extending the use of robot deliveries across the Milton Keynes area due to demand for the service almost doubling since the start of the Covid-19 lockdown.

The convenience retailer began a trial of same-day autonomous robot deliveries in the area in 2018 when it teamed up with Starship Technologies to offer the emission free same day home delivery service.

The service has now been made available in eight Co-op stores, with six new stores added since March.  The robots were programmed to pause to clap and cheer at 8pm on Thursday evenings in order to thank and recognise carers and key workers.

In addition to an increase in the number of customers using robot deliveries since the start of lockdown, the value of transactions has risen four-fold. The service has been described as a lifeline for vulnerable or housebound members of the community.

The Co-op has also been developing the range available through robot delivery and now offers shoppers a choice of around 1,000 everyday essential products.

Jason Perry, Co-op head of online development, said: “Quality, ease and convenience is at the core of our approach and we continue to innovate and expand access to our products online in order to offer greater flexibility and choice to meet consumer needs in our communities.”

Earlier this year, the Co-op announced that it expects its same-day online delivery offer, including partnerships with Deliveroo, Buymie and its own dedicated online shop, to be available from 650 of its UK stores  by the end of 2020.

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