April 1, 2022 4:31 pm
Published by Karen Howard
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
March 2, 2022 8:47 am
Published by Patrick Overall
Guest comment: William Carson – Ascensos. I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding the Customer of the Future. I began by... View Article
May 19, 2020 5:30 am
Published by Patrick Overall
Guest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article
