John Lewis & Partners has entered a five-year contract with Scottish headquartered Ascensos, which will provide the retailer’s shoppers with access to flexible, customer-focused, and experienced... View Article
Ascensos has partnered with ESG platform and services provider myConsole in a first for BPO, to deliver on its business commitments for sustainability and governance. Ascensos... View Article
Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad... View Article
[Comment by William Carson – Ascensos] There’s a fundamental element to CX that’s rarely discussed. This has less to do with our actual customer experience, and... View Article
Guest comment: William Carson – Ascensos. I recently gave a talk at the UK Contact Centre Leaders Convention titled Understanding the Customer of the Future. I began by... View Article
Guest Post by William Carson, Ascensos: COVID is with us now and into the foreseeable. Retailers with an active or soon to be active ecommerce solution... View Article
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