The Retail & eCommerce Directors’ Forum, 2026
Rami Baitiéh, CEO Morrisons and Phil Hackney, COO, Matalan will be opening The Retail & eCommerce Directors’ Forum on 14th April, 2026, with evening entertainment from multi-award winning comedian, Russell Kane.
“Insightful and inspiring, an amazing opportunity for likeminded retail and ecommerce minds to connect in one place,” eCommerce Lead, Nestle
The newly renovated Belfry Resort will open its doors once again to host retail’s finest at the annual Retail & eCommerce Directors’ Forum on 14th April 2026. This one day, one night forum, now in its nineteenth year, is filled with senior retailers who are ready to network with peers and hear retail experts deliver valuable insights.
Who’s on the guestlist?
130 of the 150 retailer places available have already been taken.
95% of retailers rated the 2025 event as excellent.
Taking to the stage
Speakers will be joining from:-
Pets At Home, Screw Fix, BrandAlley, Primark, New Look, Unilever, Goodrays, SURI and so many more…
The issues challenging the industry have been researched and the key topics will include:
- Economic uncertainty and the need for leadership clarity in crisis.
- AI in retail as a driver of personalisation, conversion, and competitiveness.
- Stronger cybersecurity and risk management as commercial resilience levers.
- Agile, future-ready retail transformation to handle disruption and fuel innovation.
- Sharper funnel optimisation, ROI, and marketing attribution to improve efficiency.
- ESG as a performance driver linked to loyalty and investor confidence.
- Unified commerce to connect online and in-store experience.
- Resilient supply chains built on technology, flexibility, and collaboration
100% of retailers rated the quality of the 2025 conference programme as excellent.
You can request to see next year’s conference programme in full here.
“An excellent, tailored experience from start to finish.” Merchandise Director, Boohoo
“A stellar event that put other events I’ve been to for similar price points to shame”, Chief Executive Officer, Finch
The Power of Being Present
With up to 18 personalised, pre-scheduled meetings, senior retailers and retail service providers will explore solutions to their upcoming projects.
For retailers, the forum is entirely complimentary and includes a full CPD accredited conference programme complete with post-event entertainment and one night’s accommodation.
“Fantastic event, this is now the third time I have attended and each time it has been hugely beneficial for us.” Head of Business Development, Unipart
Face to Face Interaction
Richmond Events are trailblazers in their field; famed for being the pioneers of pre-scheduled strategic business forums, they understand the valuable role face to face interaction plays in facilitating efficient routes to new business.
The Retail & eCommerce Directors’ Forum is no exception – 19 years strong, the 2026 event boasts a guest list that will include 150 pre qualified senior retailers and 50 retail service providers.
Maintaining a staunch belief in the ‘power of being present’, Richmond Event’s Retail & eCommerce forum will continue to help both retailers and retail service suppliers to secure lasting business relationships.
97% of retail service providers project new business from attending The Retail & eCommerce Directors’ Forum.
“It was a very well organised event with an impressive list of attendees.” Head Of Concessions Trading, Fenwick
How to register:
The Retail & eCommerce Directors’ Forum is your prime opportunity to connect with industry leaders and peers face-to-face. Whether you’re looking to exchange ideas, discuss the latest eCommerce trends, or explore new retail partnerships, being there in person gives you the edge in making those connections truly count.
You can view the highlights from this years’ forum here
If you are a senior retailer and you would like to apply for a complimentary place:
If you are a retail service provider and would like to know more about how to attend:
Take your place and join the industry on April 14th.
