Neal’s Yard manages more than 40 locations with Lightspeed
“We have quite a complex business. We sell through so many different channels and we manufacture what we sell, so where Lightspeed has really shone for me is that in the front end, the back end and the API, it’s very simple to use.”
Neal’s Yard specialises in organic body and skincare products. The multi-channel retailer has stores across the United Kingdom and an eCommerce arm that brings their high-quality health and beauty goods to international markets.
Challenge
After decades of successful sales, Neal’s Yard wanted to take the next step. It was time to undergo a digital transformation to offer a truly omnichannel experience. Unfortunately, their old ePOS was complicated to use and lacked an open API. From loyalty to gift cards to inventory management, Neal’s Yard was being held back.
Solution
Lightspeed was the answer. No longer limited by inefficient technology, Neal’s Yard now has a system that can support them as they expand globally. “We went out to the market with a long list of criteria… and the only one that ticked all of the boxes was Lightspeed,” says Paul Stephens, Head of Data & Technology. Staff love the retail ePOS and integrated payments, and customers benefit from the flexibility and depth of Marketing and Loyalty.
If you would like to find out more about how Lightspeed can help your business, take a look HERE
