John Lewis selects Sterling Order Management for integrated cross-channel management
Sterling Commerce software to enable leading retailer to improve customer service by facilitating a seamless cross-channel shopping experience.
Sterling Commerce has entered into a commercial agreement with John Lewis for comprehensive cross-channel retail capabilities. Specifically, John Lewis will implement Sterling Order Management, part of Sterling Selling and Fulfillment Suite, to create a high quality and consistent customer experience across all the retailer’s customer touch points, including their website, store and call centre.
Paul Hayes, Head of Systems Development, John Lewis, comments, “We are pleased to enter into a strategic relationship with Sterling Commerce that will allow us to use the world’s leading customer order management solution. John Lewis and Sterling Commerce are committed to the highest standards of customer service and this solution encapsulates John Lewis’ continued investment in providing the best levels of service for our customers.”
Sterling Order Management orchestrates the end-to-end enterprise customer order management process to improve cross-channel efficiencies and customer responsiveness. It provides global inventory visibility and synchronises channel operations so that John Lewis can enable its customers to research, buy, ship and return anywhere.
Dave Robinson, senior vice president of International Field Operations, Sterling Commerce, explains, “The difficult retail market of the past 12 months has made delivery of high quality customer service even more important. John Lewis understands the value of meeting consumers’ expectations for easier shopping across channels and the implementation of Sterling Order Management will take the retailer’s shopping experience to a new level.”
