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Unlocking customer loyalty with faster refunds

A new study reveals that 56% of consumers would shop online more if they received same-day refunds.

RETAIL SOLUTIONS

Unlocking customer loyalty with faster refunds

A new study reveals that 56% of consumers would shop online more if they received same-day refunds.

With the holiday season upon us, many online retailers are so focused on selling that they overlook a crucial step in the shopper journey: the refund.

However, a new study by online payments company Trustly surveyed 1,700 consumers about their previous online shopping experience and found that 65% consider refunds while selecting where to shop, while 95% would stay more loyal to brands offering fast refunds.

This free report is a must-have for every ecommerce business selling in Europe. Trustly interviewed consumers in 9 countries and gleaned unique insights about the relationship between payments, the customer experience and loyalty. What you'll learn in this report:

  • Country-specific payment preferences
    • How the speed of refunds affects customer loyalty
    • Actionable insights how to unlock your growth potential

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