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Reducing Returns - Your guide to getting started

Typically, initial efforts to reduce returns are directed towards product, quality or size/fit, so energy and spend focus here – this can lead to a costly waste of time and effort.

RETAIL SOLUTIONS

Reducing Returns - Your guide to getting started

Of all the factors behind returns, customer behaviour  is at least ten times more significant than any other. Understanding the basic ratio of shoppers who intend to keep, versus those who order intending to return, is essential to understand the profitability potential of your customer base, and whether your return rates are commercially damaging or sustainable. If the balance is tipped too far towards the high returning low profit customer, the gap between growing revenue and falling profits will escalate.

Typically, initial efforts to reduce returns are directed towards product, quality or size/fit, so energy and spend focus here – this can lead to a costly waste of time and effort.  We look at the effective steps that can be taken by retailers to start tackling returns immediately.

Download our whitepaper for tips on how to get started

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RETAIL EVENTS

TRB CONFERENCES
Retail Customer Engagement Summit
Retail Customer Engagement Summit
5 June 2018
Cavendish Conference Centre, London W1
The 9th Annual Retail Customer Engagement Summit
Dentons Future of Retail Law Conference 2018
Dentons Future of Retail Law Conference 2018
14th June 2018
The Altitude SW1P 4RS
Dentons Future of Retail Law Conference 2018
Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
TRB FORUMS
Mental Health & Wellbeing Forum
Mental Health & Wellbeing Forum
06 March 2018
TBC
Dr Shaun Davis aims to dig deeper into some of the steps a retail HR team can take to play their part in maintaining and improving the mental health and wellbeing of their staff.
Payment Roundtable 2018
Payment Roundtable 2018
18 April 2018
Hallam Conference Centre W1W 6JJ
Are you confident that your payment strategy is competitive and is future proof?