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Cut costs and improve customer service with strategic staffing

In the current economic climate, retailers are not only facing falling sales but also a continuing increase in labour costs which is further impacting on margins and profitability.

GENERAL MERCHANDISE

Cut costs and improve customer service with strategic staffing

In the current economic climate, retailers are not only facing falling sales but also a continuing increase in labour costs which is further impacting on margins and profitability.

Whilst consumers are undoubtedly spending less, they are also spending more selectively, demanding better value and higher standards of service. Managing your staff more efficiently has never been so crucial to success.

What’s more, customer demand can vary from season to season and even week by week, adding even more pressure to maintain optimum staff levels. Implementing a comprehensive workforce management (WFM) strategy can help alleviate the problem by giving you the insight to ensure that staff with the right skills and knowledge are where you need them, when you need them.
It can also help with short and long-term planning giving you greater control over payroll costs and resulting in significant savings.

An effective WFM solution can also improve staff morale and job satisfaction, leading to higher levels of customer service and ultimately, profitability.

Find out how strategic staffing could help you cut costs and improve service.

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