Conversocial to share experience at the Customer Loyalty Conference 2012
With social media gaining importance, sentiment tracking, comment categorisation and comprehensive storage of data is vital to find out what really matters.
In an economic downturn when money is tight, customer loyalty takes on a more pressing significance – as the old adage has it “a bird in the hand is worth two in the bush!”
There is no one solution to the challenge of driving loyalty but recognising which customers are loyal, rewarding them appropriately, engaging them across channels and gaining their trust in your brand are some of the most proven methods of keeping hold of them.
Conversocial’s Priority Response Engine offers some smart technological solutions to manage the huge volume of diverse conversations taking place on social platforms. Intelligent prioritization gives complete and instant visibility of genuine complaints and questions that need a response.
Joshua March, CEO and Co-Founder of Conversocial says, “We’re really excited to be involved in this year’s Retail Bulletin Customer Loyalty Conference. The conference’s quality retail attendance will be a great opportunity for us to learn about the most current and pressing issues faced by retailers. We’re keen to listen to leading companies share their experiences and the ways in which they maintain great relationships with their customers.
Delegates at the Retail Bulletin’s Customer Loyalty Conference, June 13th 2012, sponsored by The Logic Group, will hear from IKEA Family, Costa Retail, The White Company, Shop Direct Group, Orange-France Telecom, Lush, Joules Ltd, Just-Eat, Topshop, Tesco Plc,Great Ormond Street Hospital Children’s Charity, The Logic Group, Empathica, Visa Europe, ICLP, FICO.
With excellent networking opportunities throughout the day and a chance to ask our customer loyalty experts their burning questions through our interactive conference sessions and Twitter feed, can you afford to miss this high-quality Conference? Click here for more details and registration.
