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Heal’s welcomes customers back in-store

Heal’s has begun to reopen its furniture stores, including its flagship Tottenham Court Road showroom in London. The retailer  has implemented a range of Covid-19 health and… View Article

HOME AND DIY RETAIL NEWS

Heal’s welcomes customers back in-store

Heal’s has begun to reopen its furniture stores, including its flagship Tottenham Court Road showroom in London.

The retailer  has implemented a range of Covid-19 health and safety measures such as social distancing guidance, one-way routes through larger stores, and maximum capacities within departments.

For customers who want a quieter and more private shopping experience, Heal’s is dedicating its first hour of trading to private appointments where customers have exclusive access to the store.

The retailer is also offering a  new virtual consultation service for people who prefer to shop from home where free appointments are held with an in-store assistant via Zoom.

Customers visiting stores are able to try out sofas and beds safely through the use of individual plastic sheets.

Amber Coleman, head of retail at Heal’s, said: “We have worked incredibly hard to ensure that our customers are able to return to our stores and enjoy the Heal’s experience that they know and love.

“Whilst we hope these new measures will put shoppers at ease, we understand that many people may still enjoy shopping from the comfort of their own homes, so we’re very excited that the launch of our new virtual service has been so well received.”

Locations where shops are already open include Tottenham Court Road, Chiswick Outlet, Kingston-upon-Thames and Brighton. The Westfield White City and Redbrick Mill stores will reopen on 15 June.

 

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