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Boots pilots on-demand interpretation service for pharmacy patients

Boots UK is carrying out a trial of an on-demand interpretation service for non-English speaking pharmacy patients. Accessed via in-store iPads, the VOYCE app connects Boots’… View Article

HEALTH & BEAUTY

Boots pilots on-demand interpretation service for pharmacy patients

Boots UK is carrying out a trial of an on-demand interpretation service for non-English speaking pharmacy patients.

Accessed via in-store iPads, the VOYCE app connects Boots’ staff and patients with experienced interpreters who can translate over 245 languages.

The free service is currently being piloted in five Boots stores in Belfast, Birmingham, Knightsbridge, Leicester, and Southampton.

Richard Bradley, pharmacy director at Boots UK, said: “Boots has been at the forefront of health innovation for 170 years. This pilot scheme is a great example of how technology can help us drive better patient outcomes, through a simple, innovative service that will help our pharmacy teams make sure that our patients get the most from their medicines, without language as a barrier.”

The trial forms is part of Boots UK’s wider plans to transform its pharmacy experience. Earlier this year, it developed a free online NHS repeat prescription service to enable customers to order repeat prescriptions from their mobiles for delivery to their home or local store.

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