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Pets at Home acquires The Vet Connection

Pets at Home has acquired veterinary telehealth provider The Vet Connection in a £15 million deal. The company said the acquisition will help it to meet… View Article

GENERAL MERCHANDISE

Pets at Home acquires The Vet Connection

Pets at Home has acquired veterinary telehealth provider The Vet Connection in a £15 million deal.

The company said the acquisition will help it to meet customer demand for digital 24/7 services.

Founded in 2002, The Vet Connection offers customers on-demand, expert veterinary telehealth advice as well as  triage and ancillary services. Pets at Home is initially planning to pilot the service within a selection of company-owned practices but could extend it to its joint venture partner estate.

Peter Pritchard, Pets at Home, group chief executive, said: “The acquisition of TVC marks an important next step in the development of our digital capabilities providing trusted advice and even more convenient pet care services. We have followed their business for a number of years and know Jamie Moodie and the team well, and we recognise their exceptional telehealth capabilities and excellent service levels, as well as the opportunities arising from the scalability of their clinical protocols and proprietary telehealth platform.

“We look forward to incorporating these capabilities into our existing customer offer – across product, services and subscriptions – to enhance the overall customer experience, and help drive customer acquisition, retention and lifetime value.”

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