THE RETAIL BULLETIN - The home of retail news
HOME
VIRTUAL EVENTS
Department Stores
Electricals
Entertainment
Fashion
Food & Drink
General Merchandise
Health & Beauty
Home & DIY
Interviews
Newsletter
Property
Shopping Centres & Retail Parks
Sports & Leisure
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT
CONTACT
SUBSCRIBE FOR FREE
Amazon And BOL To Pay Cost Of Returns

OFT wins deal on P&P charges from online booksellers June 1 2002 The UK government has won a key concession of the cost of home shopping… View Article

GENERAL MERCHANDISE

Amazon And BOL To Pay Cost Of Returns

OFT wins deal on P&P charges from online booksellers
June 1 2002
The UK government has won a key concession of the cost of home shopping returns

Leading online retailers Amazon.co.uk and BOL.com have agreed that they will refund delivery charges as well as the cost of products to customers who return goods within the legal cooling off period.
The agreement comes after a series of negotiations between the Office of Fair Trading and the two e-tailers. The OFT is currently in talks with other home shopping companies which will be expected to follow suit.
The Distance Selling Regulations give consumers right to a cooling off period of seven working days after receipt on most goods.
The OFT view is that the normal postage and packing charges for the delivery, but not the return, of home shopping purchases must always be refunded in addition to the cost of the goods when orders are cancelled during the cooling off period.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News