Sainsbury’s first supermarket to enable disabled drivers to prearrange refuelling assistance
Sainsbury’s has rolled out an app to enable drivers with disabilities or impairments to pre-book assistance when refuelling their cars at a Sainsbury’s petrol station.
Following a successful trial in 58 stations, Sainsbury’s is working with Fuelservice to roll the service out to over 300 petrol stations across the UK, including London, Manchester, Cardiff and Edinburgh.
The Fuelservice app or telephone service enables customers to locate a petrol station that offers assistance and ask staff if they will be able to help before driving there, then lets the station know when they arrive.
On acceptance of the request, the station will be notified when the customer parks up and which pump they are at. By pressing a button, staff can acknowledge their arrival and inform the customer how long they will be.
The service will be open to customers seven days a week at all participating stations.
Tim Fallowfield, company secretary, corporate services director & board sponsor for disability, age and carers at Sainsbury’s, said, “We want to be the most inclusive retailer, making all our customers feel welcome when they shop with us. Sainsbury’s is focusing on delivering great service that works for everyone, which is why it’s important we offer an alternative interactive telephone service alongside the app for those without smartphones. We hope people spread the word to make sure those that need it most are aware the service is available.”
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