Central England Co-op launches self-scan till trial
Central England Co-op is trialling the use of self-scan tills at one of its stores.
The retailer has introduced the technology at its Fradley food store in Staffordshire which now has two self-scan checkouts.
Central England Co-op said it has brought forward the piloting of self-scan in its stores as part of plans to help keep customers safe during the Covid-19 pandemic. It also hopes the technology will improve the customer experience in-store.
If successful, it could be rolled out at further stores across the country.
Mark Swaffar, IT project delivery manager at Central England Co-op, said: “It is early days but we have had great feedback from customers and colleagues and will be working closely with them over the coming months to get their feedback. The idea behind trialling technology like self-scan is that we want to meet the expectations of our customers and ensure they have the best shopping experience possible.”
Tom Parker, Fradley store manager, added: “The self-scan checkouts are enabling us to offer a different and speedier solution to our customers and members and allowing colleagues to focus more on replenishment at these busy times.”
Central England Co-op is currently investing heavily in technology and is looking at piloting other new initiatives such as a scan and go app for mobile phones and planning funerals online.
The retailer’s IT and digital director Liz Robson said: “We want to strengthen communities through quality convenience. That isn’t just about shopping at a convenience store, it is about making the customer interaction easier and more relevant for them.”
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