Tag Archive: Keith Gait

Latest News: Keith Gait

CapeBPO announces strategic partnership with the Customer Experience Foundation (CXFO) as it strengthens South Africa’s position as a preferred CX BPO destination

February 3, 2024 9:14 am Published by Patrick Overall

CapeBPO, the City of Cape Town and the Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town... View Article

How retailers are reshaping their CX strategies

November 30, 2023 5:00 am Published by Patrick Overall

by Keith Gait MBA CCXP, CEO at The Customer Experience Foundation (www.cxfo.org) Retailers are entering a new phase of technological innovation with AI and machine learning... View Article

Q&A: Keith Gait at The Customer Experience Foundation (CXFO)

October 12, 2023 9:10 am Published by Patrick Overall

The Customer Experience Foundation (CXFO) is the only CX and Contact Centre industry association offering information, advice, and support accessible to all. Keith Gait MBA CCXP,... View Article