Latest News: ICS
March 17, 2024 3:04 pm
Published by Natalie Fresen
Ocado Retail, Boots, and Specsavers were among the winners at this weeks UK Customer Satisfaction Awards, which celebrated the UK’s best-in-class for customer service. The event... View Article
February 14, 2024 4:51 pm
Published by Natalie Fresen
In a concerning trend reflecting the growing vulnerability of retail staff, incidents of violence against shop workers have surged by a staggering 50% in just one... View Article
January 29, 2024 12:42 pm
Published by Natalie Fresen
A new report from The Institute of Customer Service reveals that UK consumers are more than willing to pay a premium for goods and services, in... View Article
