Talking Shop 2026: UK frontline workforce report

What 500 store staff told Rotageek about communication, digital & AI adoption, wellbeing and the reality on the shopfloor.

Talking Shop 2026 is a UK retail industry report, combining frontline insight with the latest data from 500 retail employees across the UK.

The research helps retail businesses understand how workforce management, labour costs, customer experience and store operations are really performing in practice.

From communication breakdowns and reactive scheduling to uneven technology adoption, the report shows how frontline teams are operating in practice — and where these gaps are impacting store performance, with clear opportunities to improve consistency and control.

Download the report here.

 

 

 

 

 

 

 

 

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