[ ON DEMAND ] Future of Retail Customer Engagement 2021 – All sessions

Featuring marketing and customer engagement leaders from a wide range of retail organisations, our annual Future of Customer Engagement event on June 17 offered a comprehensive guide to how to grow your business through improving the experience you deliver to your customers.

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Fireside Opening Chat: Winning in the new consumer landscape – adapting to changes in behaviour – Webloyalty
Is online shopping here to stay or are consumers craving the in-store experience? How to respond to market with authenticity moving forward? What is considered successful customer engagement – the future impact of digital on retail experiences? An in-depth look at these and other important questions. Watch the session here.

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Webinar No 1: Customer engagement – how to thrive in the ‘always-on’ digital customer era – Verint
With more channels than ever, and millions of customer interactions, how do retailers ensure prompt, authentic and premium customer engagement with limited resources? This session will discuss best practice advice and lessons learned on how humans and technology can work hand-in-hand to meet and ultimately exceed rising customer expectations. Watch the session here.
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Webinar No 2: Customer loyalty – how to improve retention with personalisation and digital experiences – MentionMe
Personalisation is a powerful tool in the world of retail eCommerce, it develops trust with existing and new customers that can be the differentiator between ‘visit’ or ‘interest’ and closing the transaction. In this session, learn how to increase loyalty through winning digital customer experiences to deliver personalised, joined-up customer journeys across multiple channels to fuel conversions and loyalty. Watch the session here.

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 Webinar No 3: How a customer-first mindset drives long term omnichannel retail success – Happy or Not
Building a complete, consistent, holistic view improves your customer experience – this session will give greater insight on the secret to happier customers. Watch the session here.

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 Webinar No 4: Customer journey management – embracing digital transformation for a unified view of the customer – RedEye
More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. Watch the session here.

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Would you like to take part in one of our upcoming events? Connect below: 

Retailers: Claire.Knott@theretailbulletin.com
Sponsors: patrick.overall@theretailbulletin.com

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