[ CASE STUDY ] Matalan partners with Toshiba Global Commerce Solutions to enhance in-store experience

The relationship, which began in 2017 with the rollout of Toshiba’s point of sale hardware solutions across Matalan’s store estate, now progresses as Matalan becomes the first retailer in the United Kingdom to implement Toshiba’s VisualStore Commerce Platform. This next-generation retail software solution will make shopping faster, smoother, and more connected across channels.

The VisualStore platform will allow Matalan’s IT and retail teams to implement new point of sale functionality quickly and independently. The platform’s self-enablement features, including an intuitive screen designer, cutting edge promotion tool and configuration management allow store teams to make updates without relying on third party support. Everyday transactions, from loyalty redemptions, promotions and online order pickups, can be handled more efficiently and flexibly, all while giving store staff greater control over how services are delivered.

“We introduced our software proposition to the UK market last year to empower retailers with tools to better serve their customers,” said Martin Ward, Head of Software UK&I at Toshiba Global Commerce Solutions. “Throughout the process with Matalan, we demonstrated how our software is fully featured and more flexible, enabling retailers to manage and update capabilities independently, with no ongoing costs. We believe self-enablement is the future of retail technology, and we’re thrilled to lead this shift. Securing our first deal in such a short timeframe is testament to the strength of our solution.”

Matalan’s Director of IT & Transformation, Chris Salkeld, commented: “We’re delighted to be expanding our partnership with Toshiba, who share our commitment to delivering innovative solutions that improve the experience for both our customers and our colleagues. We’re always trying to find new ways to serve our customers better and look forward to rolling out the VisualStore platform across our stores.”

Implementation workshops are already complete, with pilot deployment set for late summer 2025 and full rollout across Matalan stores planned by spring 2026. As part of the project, Matalan will also upgrade approximately 1,800 in-store devices to Toshiba’s latest generation hardware, ensuring an even more responsive, reliable and modern experience.

Andrew McDaniel, Managing Director and SVP of Europe at Toshiba Global Commerce Solutions, concluded: “We’re proud to support Matalan on this journey. Our partnership reflects Toshiba’s dedication to helping retailers thrive in an ever-evolving retail landscape.”

You can find out more about Toshiba’s Toshiba’s VisualStore Commerce Platform  here.

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