The 2020 Programme
For all retailer speaker enquiries please contact Claire Knott - firstname.lastname@example.org
|Introduction and opening comments |
Darren Williams, CEO, Scrubd
|Webinar No 1: What is considered successful customer engagement - the future impact of digital on retail experiences|
Has the current retail climate made you reassess going digital? This webinar will let you know how to drive profitable growth and how to use customer data to drive engagement, whilst integrating your digital marketing efforts with customer experience.
Saurabh Bahadur, Director Customer Experience, Domestic & General (2018-2020)
Antoine Brouwer, eCommerce Business Unit Head, PMM (Public-MediaMarkt)
Luke Phillips, Senior Director Global Solution Delivery, Deckers Brands (2017-2020)
|11:50-12:35||Webinar No 2: The evolution of customer loyalty - delivering a personalised customer experience
Being personal isn't just about knowing the customers' name and dropping it onto an email. This webinar will look at how to ensure the whole journey is tailored and that your data drives the possibility to do this.
|14:00-14:45||Webinar No 3: Emerging technologies and new possibilities for engaging with customers online
With the current crisis, how and what technology can retailers use to meet emerging challenges. This webinar will examine the evolution of engagement preferences and the role of technology in engagement with different age demographics.
|Webinar No 4: Adapting your 2021 marketing engagement strategy - how are purpose driven brands looking at for future success?|
This session will show which channel experiences need to be considered as part of a 21st-century retail marketing strategy, in order to engage the post pandemic customer.
Shalom Lloyd, Founder & Managing Director, Naturally Tribal Group
Kerry Murphy, Founder, The Fabricant
Venue & Contact
11 November 2020
For retail speaker opportunities:
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385