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Future Proofing Retail Engagement Strategy

Online Meeting, 11 November 2020

The Future of Customer Engagement 2020


This interactive retailer-led day will look at a number of key themes, including:

Strategic joined up customer engagement plans....how to start and build.
What a powerful pull engagement strategy will look like in 2021 and beyond
Simple examples of how to deliver the best possible experience - build loyalty
Examples from the top retailers on what an effective customer engagement transformation looks like and the technologies involved.
Insight from one of the worlds leading retail futurologists
Examine developments in technology including AI, VR and AR driving customer engagement transformation
Join us as we drill down into these exciting areas and examine how retailers are grappling with the challenges and opportunities they are presenting in relationships with their customers.

Meet The 2020 Speakers


SPEAKER

Darren Williams

CEO
Scrubd

SPEAKER

Antoine Brouwer

eCommerce Business Unit Head
PMM (Public-MediaMarkt)

SPEAKER

Kerry Murphy

Founder
The Fabricant

What you will learn


What our delegates say


“An informal, relaxed, inclusive and collaborative event - yet highly informative and relevant to the current challenges that HR faces and some great take-outs to use at work”

“A great forum for sharing ideas, some stimulating conversations from different sectors”

“Jam-packed agenda provided value for money and time”

“Well worth attending and looking forward to putting key pointers of how important HR is to the company and its strategies”

“The day provided a number of initiatives for me to consider implementing”

“Great to discuss the challenges and opportunities other retailers are facing”

“Engaging insights into the latest technologies being implemented by other retailers”

“TRB is a great way to learn about new trends & technologies and to meet people in the same industry”

“Great content and some and impressive speakers from some high profile companies”

“It continues to be a great place to meet colleagues and network, a forum where I always come across new relevant and practical ideas”

“Very enjoyable event, great speakers”

“An excellent conference as usual, very informative with a range of different speakers”

“Presented at the right level, fast paced and full of relevant information”

“delighted to be invited to a TRB summit to contribute to a great event with some outstanding topics and learning experiences from some of the leading organisations in the UK”

“Relevant and valuable content for retailers to engage customers and increase sales”

“Engaging Employees to drive innovation. Engaging and enjoyed good video content”

“Very interesting sessions that are thought provoking and encourage a fresh view on HR inside sharing culture”

“A broad range of topics covered - all relevant and interesting”

“This event far exceeded my expectations on all levels”

“TRB is a one-stop-shop to understand what is happening at other retailers”

Who should attend?


Venue & Contact


VENUE
Online Meeting

EVENT DATE
11 November 2020

START TIME
09:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: Claire.Knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

Meet Our 2020 Partners


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