The 2020 Programme
10:00 | Webinar start: Register for the recording of the event that took place on the 30th April |
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10:00-10-05
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Moderator's introduction and opening comments
The Coronavirus has caused havoc among UK retailers, but with the high street closed the opportunity for eCommerce is vast. Once you get a visitor onto your website, how can you ensure your site is fully optimised for conversion? This series of webinars will look at which elements seem to be the most important for progressing visitors across your website, from homepage to checkout, providing actionable insight to aid performance during this crisis. Andy Mulcahy, Strategy & Insight Director, IMRG Loading profile...
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10:05-10:50
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Webinar No 1: How to WOW at first glance online
This webinar will include a retail keynote, IMRG insight presentation and a panel debate, where speakers will discuss:
Robert Kulawik, COO, Everything 5 Pounds Loading profile...
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12:00-12:45
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Webinar No 2: The browsing experience - how to keep your customers engaged
When site visitors turn into interested browsers, how can retailers provide them with the best possible experience to encourage conversion with an online experience that shows them what they really want and more! This webinar session will cover:
Robert Kulawik, COO, Everything 5 Pounds Loading profile...
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14:00-14.45
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Webinar No 3: Final hurdle - winning ways to establish customer trust and generate more conversions
Trust is the cornerstone of every relationship but earning it is more challenging for online merchants, without the proximity of the in-person shopping experience. Therefore, it is vital to the success of your business to understand the most effective ways to build trust with your customers and ensure they complete their purchase. This webinar will feature a presentation from payment industry experts along with a retailer fireside chat, to provide a dual perspective and essential insights.
Patrick Osborne, Head of Customer Insights & Analytics, QVC Phil McKeith, Head of Ecommerce, Yumi Guy Douek, SVP Business Operations, SafeCharge James Perret, VP Retail, SafeCharge Loading profile...
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15:15-16.00
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Webinar No 4: Post purchase - give customers a reason to come back... again and again
Once someone has become a customer, how can retailers build a relationship with them and encourage them to become a brand ambassador? This webinar will feature a retail keynote, IMRG insight presentation and a panel debate and will cover:
Laurina Kennedy, Digital Marketing Manager, Skinny Dip London Loading profile...
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Venue & Contact
VENUE
Now online - Please register for the recording
EVENT DATE
April 30 2020
START TIME
CONTACT
For retail speaker opportunities:
Claire Knott
E: Claire.Knott@theretailbulletin.com
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com
Meet Our 2020 Partners
