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EVENTS - Retail Human Resources Summit

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Meet the speakers...

Coach Europe

Coach Europe

Elizabeth Cowper
VP HR

Elizabeth Cowper heads up HR for Coach Europe and Global Tra...
Elizabeth Cowper heads up HR for Coach Europe and Global Travel Retail. Before joining Coach, Elizabeth was Group HR Director at Harvey Nichols and prior to this she was HR Director at LVMH. Here she ran a shared service HR function overseeing beauty brands such as Dior, Givenchy, Guerlain and Acqua Di Parma. Elizabeth has spent the majority of her career in Retail and HR and has won 2 'HR's Most Influential Awards' in 2015 and 2016. As a mother of three children, Elizabeth is passionate about women having a family and career and in 2016 she founded WoMo Network as a resource for HR leaders and WoMos (working mothers).
Post Office

Post Office

Martin Kirke
Group HR Director

Martin Kirke is Group HR Director at the Post Office, he has...
Martin Kirke is Group HR Director at the Post Office, he has been a non-executive director and charity trustee, and is a member of the Executive Board at the Post Office, reporting to Paula Vennells the CEO. He has previously held HR director and change director roles at Ericsson, Serco and BP, including international roles based in Sweden and the USA. At BP he was HR Global Operation Director for Europe, Middle East, Africa and Asia-Pacific. He has also worked as a consultant on change programmes including the Cabinet Office/No10 and the NHS as well as working on the London 2012 Olympics with TfL. Martin is a Fellow of the RSA and CIPD.
Wasabi Sushi & Bento

Wasabi Sushi & Bento

Gary Griffith
HR Business Partner

Gary Griffith is the sole HR Business Partner at Wasabi Sush...
Gary Griffith is the sole HR Business Partner at Wasabi Sushi & Bento since April 2017, with a workforce headcount remit of 2000. The Wasabi Group branch count is now 50+ locations in the UK and New York and they have exciting growth planned for these geos and beyond. His areas of work include: responsibility for the design and delivery of company HR business partner strategy which includes engagement, recognition and reward strategy; developing leadership capability through design and delivery of ER classroom training; leading HR digital transformation strategy across engagement, recruitment and HR systems; policy design and HR internal communications; GDPR strategy and implementation; Gender Pay Gap strategy and implementation; and EVP design in conjunction with employer branding partners. Gary has 16 years leadership experience driving profit and reducing financial exposure for some of the biggest names in technology and retail. He delivers business performance through people, by implementing strategic engagement and HR interventions. Passionate about technology, Gary leads digital HR transformation projects to drive organisational efficiency. Prior to Wasabi, Gary was UK Human Resources Manager at David's Bridal for 3 years.
Atom Bank

Atom Bank

Anne-Marie Lister
Head of People Experience

Anne-Marie Lister has been Head of People Experience at Atom...
Anne-Marie Lister has been Head of People Experience at Atom Bank since October 2016, helping to shape the culture there through their people and their behaviour. Prior to this she was the Head of Organisation Development for 2 years. A creative and solutions focused organisation development, organisation design, L&D and employee engagement practitioner, Anne-Marie has the ability to understand the dynamics of organisations quickly with experience of designing, delivering and evaluating OD interventions in Europe and Americas, MENASA, Sub-Saharan Africa and Asia Pacific regions. Her practice is based in driving business improvement, employee productivity and profit through high levels of employee engagement. She has a sound ability in building solid relationships with Executives and Board members and use highly effective influencing and consulting skills to gain impact through business change affecting the bottom line across a range of HQ departments and mature and emerging market offices.
Mole Valley Farmers

Mole Valley Farmers

Caroline Bendelow
People and Organisational Development Director

Caroline Bendelow has been the Group People & Organisational...
Caroline Bendelow has been the Group People & Organisational Development Director at Mole Valley Farmers since June 2017, reporting to the CEO as part of the Senior Leadership Team. Employing 2000 staff within 50 agricultural and rural lifestyle retail stores, manufacturing mills, engineering and head office personnel, she is responsible for the full people and OD strategy with significant responsibility for acquisitions and organisational redesign. She is experienced in all aspects of strategic people leadership at executive and Board level, her particular skills lie in strategic planning, culture change, recruitment, reward, performance management, leadership and development, executive coaching, organisational change (including mergers and acquisitions), and employee engagement and wellness. Prior to Mole Valley Farmers, Caroline was the People and Performance Director at Age UK (Jun 2012 – Oct 2016).
The Mandarin Oriental Hyde Park Hotel & Residences London

The Mandarin Oriental Hyde Park Hotel & Residences London

Jon Dawson
Director of Human Resources

Jon Dawson has held a variety of hotel human resources direc...
Jon Dawson has held a variety of hotel human resources director positions within the hotel sector and is currently Director of Human Resources for the Mandarin Oriental Hyde Park London Hotel & Residences. Prior to joining Mandarin Oriental in 2016, Jon worked for the luxury lifestyle brand EDITION where he assumed the role of opening HR Director for The London EDITION property and was instrumental in the opening of the hotel in 2013 and the creation of the EDITION employer brand that lives strong to this date. As well as leading the HR team in London Jon also played a strategic role in working alongside the EDITION global brand team in New York driving new initiatives within the HR field and supporting the on property HR teams in the openings of the Miami Beach and the New York EDITION properties in 2014 and 2015. In 2010 Jon successfully held the role of opening Director of Human Resources for The St Pancras Renaissance Hotel, London which at that time was one of the most anticipated hotel openings within Marriott International. Jon graduated from Sheffield Hallam University with a degree in Hotel & Tourism Management and started his career in Florida, USA with the luxury hotel company Boca Resorts Inc before joining Marriott International in 2002 on Marriot’s graduate program and progressed within the company holding various roles within HR throughout the UK.
Adidas Group

Adidas Group

Tony Cooke
HR Director

Tony Cooke was appointed HR Director at Adidas UK in 2001. T...
Tony Cooke was appointed HR Director at Adidas UK in 2001. The pace of change in the organisation has been markedly rapid, since starting this role he has played a key part in integration with Holland and Belgium, the acquisition of the Reebok business and more latterly the integration of the Nordics to create Adidas North Europe. Tony started his HR career at William Baird plc, where he was offered the chance to create his own HR function. During the next eight years, he was able to implement best practice tools and processes from a HR perspective but also start to learn about all of the key commercial elements associated with a large organisation. In 1990 he was appointed HR Director for the Outerwear arm of William Baird and in 1995 he was promoted to Divisional HR Director, providing a HR service to businesses in Holland, Ireland and Sweden. Tony has an Advanced Post Graduate Diploma in Management Application and has attended a Director’s Development Programme at Insead.
Lincolnshire Co-operative

Lincolnshire Co-operative

Heather Lee
Head of People & Performance

Heather Lee is an MBA graduate and a senior leader in Human ...
Heather Lee is an MBA graduate and a senior leader in Human Resources, working as Head of People & Performance for Lincolnshire Co-operative. She has sector experience in retail, defence, and utilities Blue Chip FTSE 100's and the Co-operative sector. She is a Director of the Co-operative Employers Association, covering over 150,000 employees in the sector. She is a member of the Greater Lincolnshire Employment & Skills Board, Chair of Governors of a large secondary school and a member of the Business in the Community East Midlands Leadership Team. An Economics graduate from the University of York she is also a Fellow of the CIPD. Heather supports the University of Lincoln in many ways, including as a member of the Lincoln International Business School Advisory Board.
Innocent Drinks

Innocent Drinks

Lena Tailor
Group Head of Talent

Speaker profile coming soon...
Speaker profile coming soon...
Three

Three

Rhys Davies
Head of People Strategy

Speaker profile coming soon...
Speaker profile coming soon...
River Island

River Island

Nebel Crowhurst
Head of Talent Development

Nebel Crowhurst has been Head of Talent - People Experience ...
Nebel Crowhurst has been Head of Talent - People Experience at River Island since June 2015, where she is accountable for creating and delivering the people and talent strategy across all business areas including head office, retail, distribution centre and international. She is responsible for driving employee engagement, leadership and talent development and succession planning initiatives, working closely with the board to focus on driving greater business performance through increased employee engagement and retention. Prior to this, she was Head of the ILM Centre at Virgin Holidays for 4 years. Nebel is a multi award winning, driven and adaptable business leader with an exceptional passion for people experience and talent development, motivated by progressive innovations which continually enhance the attraction, development and retention of talented people. She has experience in strategic organisational design and delivery of all aspects of talent and culture interventions within some of the UK's leading brands.
Network Rail

Network Rail

Katy Downes
Senior Engagement Manager

With over 15 years’ experience in employee reward gained a...
With over 15 years’ experience in employee reward gained across both private and public sectors, Katy Downes now leads the Employee Engagement at Network Rail. Understanding what motivates individuals is a key strength in the engagement field and recognising that changes in behaviours are individual to each employee is also important in driving the Network Rail engagement strategy. Katy has also recently joined the Engage for Success taskforce.
Arriva Rail

Arriva Rail

Melanie Steel
Interim Transformation Director

Melanie Steel is currently Interim Transformation Director a...
Melanie Steel is currently Interim Transformation Director at Arriva Rail London and prior to that she was Interim HR Director for 8 months. Melanie is an expert in people change and transformation underpinned by exploiting technology and has experience in turnarounds; joint ventures; double digital growth; organisation restructuring and downsizing. She is familiar with large complex, matrix managed organisations. Prior to Arriva Rail, Melanie was Interim People Change Director with Boots Opticians for a year, where she provided strategic HR and change management expertise to the Managing Director and Operating Committee Members. She led the ‘People Plan’ to drive the change required including senior executive hiring; development of senior leaders; introduced a new recruitment system and process including restructuring the HR Function to make it more effective and efficient.
Mace

Mace

Judith Grant
Associate Director Health & Wellbeing

Judith Grant has been the Associate Director Health and Well...
Judith Grant has been the Associate Director Health and Wellbeing at Mace Group, a global construction FM business since April 2017, where she has the opportunity to work with a diverse workforce implementing occupational health, hygiene and wellbeing solutions to improve both physical and mental health and wellbeing across the organisation. Judith is responsible for strategic delivery of occupational health, occupational hygiene and wellbeing for the global workforce. She is focused on managing health risk to the business as well as creating wellbeing opportunities. Health risk encompasses not only the traditional construction risks but also psychosocial risk, and the focus at Mace is one of overall health promotion, acknowledging physical and mental health are inextricably linked. Judith is passionate about health and wellbeing, with a background in health promotion and personal training, in both the private and public sectors, she has been fortunate enough to work with many individuals and organisations encouraging them to take up healthy lifestyles. Judith has a Master’s degree in Workplace Health and Wellbeing, and went onto PhD level (Occupational Health Psychology and Management), to gain greater understanding of corporate health issues and the solutions available in new and cutting edge research to combat them. Prior to Mace, Judith was Group Head of Occupational Health and Wellbeing at Royal Mail for 3 years.
SCS Railways

SCS Railways

Claire Douglas
Head of Occupational Health & Wellbeing

Claire Douglas is an experienced health manager with a demon...
Claire Douglas is an experienced health manager with a demonstrated history of introducing innovative health and wellbeing strategy in the information technology and services industry. She is skilled in coaching - especially with regards to mental health at work, needs assessment and occupational health. She started her career as a Occupational Health Advisor - Corporate for the John Lewis Partnership and was there for 5 years. Claire recently completed a PhD in Psychology (Adapting to Organisational Culture) at University of Hertfordshire.
HR Entrepreneurs Network

HR Entrepreneurs Network

Karen Beaven
Founder

Karen Beaven is renowned in the HR industry for her forward ...
Karen Beaven is renowned in the HR industry for her forward thinking approach and having led significant HR transformation programmes in her various HR Practitioner roles. An award winning, creative and innovative senior HR professional with Chartered FCIPD status, Karen is a proven board level influencer, driven by quality and integrity with a clear commercial focus. Her accolades include winning the 2015 HR Director of the year at the prestigious HR Excellence awards and also being listed in the HRO Today Global Superstar rankings. As an entrepreneur at heart Karen has always had a natural ability to link trends and spot commercial opportunities. Her experience of setting up Style Studio at River Island inspired her to establish the HR Entrepreneurs Network with the aim of providing a platform to promote and celebrate entrepreneurial thinking in HR and to connect like-minded individuals.
University of Lincoln International Business School

University of Lincoln International Business School

Tracey White
Principal Lecturer in Learning Innovation and Flexible Provision

Tracey White is Principal Lecturer in learning innovation an...
Tracey White is Principal Lecturer in learning innovation and flexible provision as well as Academic Lead for degree apprenticeships and executive development in Lincoln International Business School. She is a highly qualified work-based learning practitioner with a demonstrable record of achievement forging successful partnerships between Higher Education and employer organisations and designing in-house learning and development programmes . She has developed and facilitated both employer-awarded accreditation schemes and bespoke higher education programmes to improve levels of service delivery, reduce staff churn, enhance performance and build the brand. Tracey has worked with over 40 SME’s and corporate organisations such as Lloyds Banking Group, Santander, Halifax Community Bank and Royal Mail. Her passion is providing higher education opportunities to the existing workforce to develop people personally and professionally in the context of their organisation, realising tangible and intangible benefits for all.
University of Lincoln International Business School

University of Lincoln International Business School

Martin Hickerton<br/>‎Partnership Development Manager

Martin Hickerton is the Partnerships Development Manager for...
Martin Hickerton is the Partnerships Development Manager for the Lincoln International Business School and has previously held senior management roles in the employability, recruitment and skills sectors. Having recruited graduates for some of the UK’s largest companies in the UK including Sainsbury’s, Aviva and TfL, Martin moved into welfare to work, leading teams who assisted disadvantaged job seekers. Martin’s work with operational teams at Ingeus and Reed across the UK generated over 30,000 jobs for prison leavers, JSA claimants and those with serious health conditions. He is a Member of the CIPD with a Post Graduate Diploma in HRM. Martin has always enjoyed putting theory into practice in real-life situations and enjoys a fast-paced role at the University of Lincoln, working closely with employers to meet their leadership and management needs through consultancy and qualifications.
The Career Gym

The Career Gym

Paul Deeprose
Managing Director

Paul Deeprose has enjoyed a varied career, starting as a gra...
Paul Deeprose has enjoyed a varied career, starting as a graduate trainee within John Lewis plc, managing various retail departments and moving into HR and training within the flagship Oxford Street store. In 1993, Paul started his career in recruitment with Macmillan Davies Hodes and in 2001 he joined Consult-HR to focus on senior level HR search and selection, working with clients such as Coca-Cola, Siemens, Muller, Ford, Tesco, RBS, Citigroup, SHL and many more. He set up The Career Gym in 2009 to bring together his passion for development and career coaching, assisting individuals and teams to become more effective by having a holistic view of their career, and finding the confidence and courage to take on greater challenges. Paul enjoys a variety of work ranging from individual career coaching to team development in such subjects as interviewing skills, performance management, and career ownership and development.
DWF

DWF

Kirsty Rogers
Partner & Head of Client Development

Kirsty Rogers is an Executive Partner and currently the Head...
Kirsty Rogers is an Executive Partner and currently the Head of Client Development for the commercial services division at DWF in Manchester. She is now part of the Client Development Executive and is responsible for directing the firm's strategy and objectives in relation to clients including sector approach, product development, client insight, international work and above all the best client service possible. Kirsty has been responsible for managing the firm's relationship with several significant clients, including Arcadia, Morrisons, Gala Coral, Ladbrokes and Iceland Foods. She is highly recommended for her client focused approach to the delivery of legal services and a coordinated legal solution. Kirsty advises clients at a senior level on not only significant and sensitive ER issues, but also on directors' issues and people strategy generally. Kirsty also sits on the Employment Tribunal Users Group and is a member of and has presented at the National Outsourcing Association National conference.
Speakap

Speakap

Guy Chiswick
Managing Director, UK&I

Guy Chiswick leads a diverse team of experts focused on the ...
Guy Chiswick leads a diverse team of experts focused on the market expansion of Speakap into the UK and Ireland. Prior to joining Speakap in April 2018, Guy gained significant experience in some of the biggest brands in media, marketing and digital, including Haymarket Publishing, Exterion Media, Dunnhumby and most recently at Webloyalty, where he was Managing Director, Northern Europe.
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RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy