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Attract and retain more customers

15 SEPTEMBER 2021 - DIGITAL EVENT

Future of Retail Marketing 2021

Attract and retain more customers


Retail is going through a period of seismic change at present, with growth proving hard to come by for many retailers. However - the smartest retailers are those who are able to make the most of what they've got in these tough times by optimising what data they have for marketing and customer aquisition/retention.   Join for this four part webinar, as we walk you through marketing ideas and showcase successful retail case studies backed with empirical research to reveal how retailers can better convert 'interested browsers' into loyal customers and brand advocates.

Meet The 2021 Speakers


SPEAKER

Nick Irons

Lead UX & Service Designer - Customer Journey Management
John Lewis & Partners

SPEAKER

Shelagh Stoneham

Founder & CEO
Power WearHouse

SPEAKER

Shweta Pamula

European Category and Campaign Insights Manager
Samsung Electronics

What you will learn


Following the sell-out success of our previous customer engagement events, this conference will help you create and retain engaged, connected and happy customers today and tomorrow! Learn how leading UK retailers are deploying winning customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace.

The day is designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the day. There will also be an opportunity to network during the coffee and lunch breaks, and also at the end of the day. 

Attend this interactive, retailer-led event to find out how to:

  • Customer engagement transformation in retail – engage your people and your customers
  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless omnichannel experiences across all touch points and services
  • Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data about shopping behaviours in the store

Featuring customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you’re serious about unlocking the full potential of your business, don’t miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

What our delegates say


“A great forum for sharing ideas, some stimulating conversations from different sectors”

“TRB is a one-stop-shop to understand what is happening at other retailers”

“This event far exceeded my expectations on all levels”

“delighted to be invited to a TRB summit to contribute to a great event with some outstanding topics and learning experiences from some of the leading organisations in the UK”

“Well worth attending and looking forward to putting key pointers of how important HR is to the company and its strategies”

“Great to discuss the challenges and opportunities other retailers are facing”

“Engaging insights into the latest technologies being implemented by other retailers”

“An excellent conference as usual, very informative with a range of different speakers”

“Engaging Employees to drive innovation. Engaging and enjoyed good video content”

“Very enjoyable event, great speakers”

“Very interesting - learnt lots so thank you”

“Perfect mix of new tech, how retail and the online marketplace can be combined and brand stores”

“It continues to be a great place to meet colleagues and network, a forum where I always come across new relevant and practical ideas”

“Great content and some and impressive speakers from some high profile companies”

“Great opportunity to network with omnichannel experts and enthusiasts”

“Relevant and valuable content for retailers to engage customers and increase sales”

“As always an excellent mix of challenging ideas, profound definitions and optimised for the sector”

“A broad range of topics covered - all relevant and interesting”

“Presented at the right level, fast paced and full of relevant information”

“TRB is a great way to learn about new trends & technologies and to meet people in the same industry”

“Very interesting sessions that are thought provoking and encourage a fresh view on HR inside sharing culture”

“The day provided a number of initiatives for me to consider implementing”

“Jam-packed agenda provided value for money and time”

“An informal, relaxed, inclusive and collaborative event - yet highly informative and relevant to the current challenges that HR faces and some great take-outs to use at work”

“As usual a fantastic event by The Retail Bulletin - very informative speakers talking about the importance of customers and actionable insights from data”

Who should attend?


This conference is designed for retailers working in senior and mid management marketing roles.  If you are looking to understand and develop a long term  x-channel marketing strategy that accommodates emerging trends in customer engagement, then this will arm you with ideas, action points and new contacts to help you in your journey. The event will have a forward looking strategic focus and is aimed at executives within retail marketing teams in the following job functions:
  • Customer Experience
  • Customer Service
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Loyalty
  • Analytics
  • Design
  • Marketing

Venue & Contact


VENUE
Digital Event

EVENT DATE
September 15 2021

START TIME
10:00

CONTACT
For retail speaker opportunities:

Karen Howard
E: Karen.Howard@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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