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The 2021 Programme


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Event login and housekeeping
Moderator's introduction and opening comments
Darren Williams, Executive Chairman, Scrubd

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09:35 - 10:15

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Keynote Fireside Opening Chat: New innovation to enhance retail growth - building post COVID-19 digital resilience
Digital is the only point at which retailers are seeing sales grow - getting the experience right will be important as they develop their business models for the future.

  • Re-evaluating and adapting your digital strategy
  • What digital initiatives are retailers looking to implement this year?
  • Digital transformation projects and system implementations - reducing the risk of failure and delay

Aaron Chatterley, Founder, Feelunique

Chris Griffin, CEO, Secret Sales

Callum Campbell, CEO, Linnworks

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11:00 - 12:00

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Webinar Session No 1: Augmented reality - enabling retailers to open their high street shops online
This webinar will examine the concept of augmented reality (AR) and how retailers can showcase their online product catalog with 3D & AR. Immersive experiences mimic real-life and allow a consumer to zoom in, examine details, see what an item looks like in their own environment, and virtually try on items as they would if shopping in-store.

  • Retailers can offer a 360 degree shopping experience, that is photorealistic and shoppable from a phone or desktop computer, no application download required.
  • 3D & AR allow shoppers to experience real-life scenarios online
  • Increasing your reach by allowing shoppers to have immersive experiences from the comfort of their homes
  • Bring your products alive
  • Deploy 3D & AR content frictionlessly - everywhere your customers shop
  • Bring in-store shopping experience to online customers

Vince Cacace, CEO, Vertebrae

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13:00 - 14:00

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Webinar Session No 2: Digital eCommerce transformation - building engaging experiences online
Capturing attention of today's consumer is getting more and more difficult -- especially in the beauty and fashion space. Join us for a panel showcase of retailers and technologists discussing building an engaging website, strategies for keeping customers coming back to the website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.

  • Design and customer experience - preserving customer experience online
  • AI and automation, real-life examples of success
  • Personalisation best practices using offline and online data
Paul Rogers, eCommerce Consultant, Klevu
Diego Fria, eCommerce Director, Toteme
Annie Rose Lougher, Head of eCommerce, Bella Freud & Alexa Chung
Nidhima Kohli, CEO, My Beauty Matches
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14:30 - 15:30

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Webinar Session No 3: Reaping future dividends for customer experience across unified digital platforms
This session will discuss the various approaches to meet the customer wherever and whenever, to ensure that retailers are ready to interact with their brand. Our panel draws on the experience of re-positioning and revitalising traditional retail businesses digitally to ensure future retail longevity.

  • Customer experience and challenges across channels
  • How do retailers respond to their market with authenticity?
  • Acting like a big brand and transforming the customer journey
  • Revitalising the customer proposition to ensure brand dividend
  • Building emotional attachment digitally
  • ¬†Integration of online and offline channels
  • How do you deliver a unified shopping experience across the physical and digital space?
Emma Gribben, eCommerce Delivery Consultant, Alchemy Digital Training
Carolina Agudo Lazareno, Head of eCommerce & Digital, Havaianas EMEA
Steve Carmody, Regional Sales Director, Centric Software
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16:00 - 16:45

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Webinar Session No 4: Invigorating physical store sales post lockdown - digital instore transformation
Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impact of digital technology is having to get shoppers back in-store and spending once stores reopen.

  • Blending the online shopping experience with physical shops
  • Why neglecting the instore experience could be damaging your business
  • What retail stores may look like in the future
  • Digital signage and brand equity
  • Store innovation/experience aligned to online and seamless transacting
  • Optimising the store estate for omnichannel retailing - instore stock management
Gracia Amico, Chair, Pet Mate
Sharon Solis, Head of Retail, Astrid & Miyu
Emma Siveyer, Digital Products Lead, Three
Mike Dowson, Commercial Director, Trust Systems
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Venue & Contact

Digital Event

May 20 2021


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

Meet Our 2021 Partners

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Tel: 01276 489626