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RETAIL INSIGHTS
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• The HR Summit 2019
• AI in Retail Conference 2019
• Omnichannel Futures Conference 2020
• Future of Retail Marketing 2020
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The 2020 Programme


08.30 - 09.05 REGISTRATION AND NETWORKING
09.05 - 09.15 Chair's welcome and opening comments

 

09.15 - 09.45  

RETAILER KEYNOTE FIRESIDE CHAT :  Engagement from workforce to customer - how to build a customer-centric culture in your organisation

 

09.45 - 10.10 RETAIL CASE STUDY: Engaging employees  to drive innovation and improvements

 

10.10 - 10.45 EXPERT RETAIL OPINION: Winning with Tech - reach consumers wherever they are

 

 

10.45 - 11.05 NETWORKING COFFEE BREAK
11.05 - 11.30 EXPERT OPINION: Aligning with shoppers in a world of constant change

 

11.30 - 12.15 RETAILER PANEL DEBATE: Personalising the customer experience - today's buyers want personalised interaction

 

12.15 - 12.40 RETAIL CASE STUDY: Using social media channels as part of your engagement strategy

 

12.40 - 13.35 LUNCH & NETWORKING
13.35 - 14.00 RETAIL EXPERT OPINION: The trouble with insight - using agile customer feedback effectively

 

14.00 - 14.40 BITE SIZE FIRE SIDE CHATS: 2021 and beyond: Engage, Retain, Grow

 

14.40 - 15.00 NETWORKING COFFEE BREAK
15.00 - 15.40 RETAILER PANEL DEBATE: The value of customer experience - understanding the customer-centric retail universe

 

15.40 - 16.05 RETAIL CASE STUDY: Spotlight on what retailers can learn from customers

 

16.05 - 16.30 RETAIL CASE STUDY: What happens when the customer comes first?

 

16.30 - 16.35 Chair's summary and closing remarks

Venue & Contact


VENUE
Cavendish Conference Centre, London W1G 9DT

0207 637 5526 or 0207 631 2055

DATE
9 June 2020 8.30 - 16.45

CONTACT
For retail speaker opportunities:

Claire Knott
E: claire.knott@theretailbulletin.com

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

Meet Our 2020 Partners


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RETAIL EVENTS

The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Retail Marketing 2020
Future of Retail Marketing 2020
9 June 2020
Cavendish Conference Centre, London W1G 9DT
The Future of Retail Marketing for Customer Engagement