The 2020 Programme
|08.45 - 09.15||REGISTRATION AND NETWORKING|
|09.15 - 09.25||Chair's welcome and opening comments|
|09.25 - 09.55||RETAILER KEYNOTE ADDRESS: Competing with the giants - future proof and differentiate yourself from the competition
Businesses have increasingly started integrating digital technology into all areas which has imminently resulted in fundamental operational changes and deliverance of customer value.
|09.55 - 10.25||RETAILER CASE STUDY: Showing ROI on marketing activity and optimising spend - tips to leverage future value
|10.25 - 10.55||RETAILER CASE STUDY: The evolution of customer loyalty and building customer advocacy - what is in store?
|10.55 - 11.15||NETWORKING COFFEE BREAK|
|11.15 - 11.45||RETAILER CASE STUDY: The future impact of digital customer engagement on retail experiences
|11.45 - 12.40||RETAILER MEGA PANEL: Aligning your marketing strategy with marketing technology - creating an effective digital roadmap
Driving profitable growth and integrating your marketing efforts with strategic planning, analytics and customer experience.
|12.40 - 13.35||LUNCH & NETWORKING|
|13.35 - 14.15||RETAIL STRATEGY SESSION: Effectively leveraging AI and machine learning into a retail marketing programme
Hoe to use emerging technologies such as artificial intelligence (AI), chatbots, virtual reality (VR) and augmented reality (AR) to present new possibilities for engaging with customers both in stores and online.
|14.15 - 14.45||RETAILER CASE STUDY: The future of social media as a retail marketing channel
Instagram-friendly experiences need to be considered as part of a 21st-century retail strategy, in order to engage customers primarily of a younger demographic. clear who its target demographic
|14.45 - 15.00||NETWORKING COFFEE BREAK|
|15.00 - 15.30||RETAIL EXPERT OPINION: Next level personalisation - delivering the ultimate shopping experience
Being personal isn't about knowing the person's name and dropping it onto an email, it is ensuring the whole journey is tailored and data drives the possibility to do this.
|15.30 - 16.00||RETAILER CASE STUDY: Adapting to the increasing pace of change in new global marketing channels
This session will look at the challenges of international retail in 2020 and beyond.
|16.00 - 16.30||RETAILER CASE STUDY: Have retail brands have become boring - where's the creativity for the future?
|16.30 - 16.35||Chair's summary and closing remarks|
Venue & Contact
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ 0207 637 5526 or 0207 631 2055
9 June 2020 8.30 - 16.45
For retail speaker opportunities:
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385