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Omnichannel Futures Conference 2020
Online Conversion Summit 2020
Future of Retail Marketing 2020
The HR Summit 2020
AI in Retail Conference 2020
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The Future of Retail Marketing for Customer Engagement

9 June 2020 | Central London

Future of Retail Marketing 2020


The Future of Retail Marketing for Customer Engagement 2020

SPEAKERS TO BE ANNOUNCED SOON

Hightlights From Previous Conferences


Watch the highlights from last year’s Conference to get an idea of the experience.

What you will learn


Following the sell-out success of our previous customer engagement events, this conference will help you create and retain engaged, connected and happy customers today and tomorrow! Learn how leading UK retailers are deploying winning customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace.

The day is designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the day. There will also be an opportunity to network during the coffee and lunch breaks, and also at the end of the day. 

Attend this interactive, retailer-led event to find out how to:

  • Customer engagement transformation in retail - engage your people and your customers
  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless omnichannel experiences across all touch points and services
  • Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data about shopping behaviours in the store

Featuring customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you're serious about unlocking the full potential of your business, don't miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

What our delegates say


“TRB is a one-stop-shop to understand what is happening at other retailers”

“The day provided a number of initiatives for me to consider implementing”

“A great forum for sharing ideas, some stimulating conversations from different sectors”

“delighted to be invited to a TRB summit to contribute to a great event with some outstanding topics and learning experiences from some of the leading organisations in the UK”

“This event far exceeded my expectations on all levels”

“Engaging insights into the latest technologies being implemented by other retailers”

“An excellent conference as usual, very informative with a range of different speakers”

“Relevant and valuable content for retailers to engage customers and increase sales”

“TRB is a great way to learn about new trends & technologies and to meet people in the same industry”

“An informal, relaxed, inclusive and collaborative event - yet highly informative and relevant to the current challenges that HR faces and some great take-outs to use at work”

“Very interesting sessions that are thought provoking and encourage a fresh view on HR inside sharing culture”

“A broad range of topics covered - all relevant and interesting”

“Great to discuss the challenges and opportunities other retailers are facing”

“It continues to be a great place to meet colleagues and network, a forum where I always come across new relevant and practical ideas”

“Jam-packed agenda provided value for money and time”

Who should attend?


This conference is designed for retailers working in senior and mid management marketing roles.  If you are looking to understand and develop a long term  x-channel marketing strategy that accommodates emerging trends in customer engagement, then this will arm you with ideas, action points and new contacts to help you in your journey. The event will have a forward looking strategic focus and is aimed at executives within retail marketing teams in the following job functions:
  • Customer Experience
  • Customer Service
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Loyalty
  • Analytics
  • Design
  • Marketing

Venue & Contact


VENUE
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ

0207 637 5526 or 0207 631 2055

DATE
9 June 2020 8.30 - 16.45

CONTACT
For retail speaker opportunities:

Claire Knott
E: Claire.Knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

Meet Our 2020 Partners


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RETAIL EVENTS

Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Online Conversion Summit 2020
Online Conversion Summit 2020
April 30 2020
The Hallam Conference Centre, London W1W 6JJ
The Retail Bulletin Online Conversion Summit 2020 Partnered by IMRG
Future of Retail Marketing 2020
Future of Retail Marketing 2020
9 June 2020
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ
The Future of Retail Marketing for Customer Engagement
The HR Summit 2020
The HR Summit 2020
1 October 2020
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2020
AI in Retail Conference 2020
14 October 2020
Hallam Conference Center, 44 Hallam Street, London W1W 6JJ
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY