EVENTS - Customer Engagement Conference 2019

Customer Engagement Conference 2019

5 June 2019
8.30 - 16.45

Cavendish Conference Centre, London W1

The 10th Annual Retail Customer Engagement Summit

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Retail Customer Engagement Conference 2019

Wednesday 5th June 2019
Cavendish Conference Centre, London W1

Today’s customers are demanding.

Customer demands are constantly evolving, and this won’t slow down anytime soon. To combat this retailers have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their customer journey, as well as rethinking their instore experience.

New retail technologies are finally providing customers with what they have been longing for - relevant products, informed and fast customer service, and the ability to experience products before they arrive on their doorsteps.

The customer journey has fundamentally changed.

Now, the role of retailers has evolved in terms of how retailers reach, engage and maintain their customers. This new emphasis on experiences over products also requires retailers to operate with a never before seen level of agility to unify their customer experience and merchandising efforts. Brands that emotionally engage the consumer and enhance their personal experience will win. The battle for relevancy in the consumer’s mind will become intense as retailers, brands and third-party players battle for orders.

The future is about connecting with the customer.

Successful retailers will be those that are thinking of the entire customer journey and how they can link all the shopping outcomes for the best customer experience.

This interactive retailer-led summit will look at a number of key themes, including:

• Focus on customer engagement and omnichannel attribution
• Create customer curiosity and a powerful pull marketing strategy
• Better understand your customers and deliver the best possible experience - build loyalty
• Learn powerful customer engagement strategies
• Learn how to implement seamless customer experience transformation effectively
• Share insights on how to meet the growing demands of the future customer
• Examine developments in technology including AI, VR and AR driving customer engagement transformation

Our event will drill down into these exciting new areas and examine how retailers are grappling with the challenges and opportunities they are presenting in relationships with their customers.

*Adyen’s European study, Experience: The New Battleground in Retail identified a new category of shoppers, ‘Spendsetters’ who are strong users of technology, have the highest demands for digital shopping experiences and are a leading indicator of where broader customer demands in retail are headed.

Attend The Retail Bulletin’s 10th Retail Customer Engagement Summit 2019 to hear from retail experts, leading edge technology companies but most importantly from retailers implementing new strategies in the field of customer engagement and getting their transformation right.