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The Future of Retail Marketing for Customer Engagement

Now on Demand from Broadcast on 9 June 2020

Future of Retail Marketing 2020

The Future of Retail Marketing for Customer Engagement 2020

Speakers Signed Up So Far


Robin Phillips

Watch Shop


Rich Clark

Chief Marketing Officer
Bulk Powders


Martin Squires

Director of Advanced Analytics
Pets at Home

Highlights From Previous Conferences

Watch the highlights from last year’s Conference to get an idea of the experience.

What you will learn

Following the sell-out success of our previous customer engagement events, this series of webinars will help you create and retain engaged, connected and happy customers today and tomorrow! Learn how leading UK retailers are deploying winning marketing and customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace. The webinars are designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the webinar. Register for this interactive, retailer-led webinar series to find out how to:
  • Customer engagement transformation in retail - engage your people and your customers
  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless customer experiences across all touch points and services
  • Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data about shopping behaviours
Featuring marketing and customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you're serious about unlocking the full potential of your retail business, don't miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

What our delegates say

“It continues to be a great place to meet colleagues and network, a forum where I always come across new relevant and practical ideas”

“A broad range of topics covered - all relevant and interesting”

“Presented at the right level, fast paced and full of relevant information”

“This event far exceeded my expectations on all levels”

“Engaging insights into the latest technologies being implemented by other retailers”

“Relevant and valuable content for retailers to engage customers and increase sales”

“An informal, relaxed, inclusive and collaborative event - yet highly informative and relevant to the current challenges that HR faces and some great take-outs to use at work”

“The day provided a number of initiatives for me to consider implementing”

“TRB is a great way to learn about new trends & technologies and to meet people in the same industry”

“delighted to be invited to a TRB summit to contribute to a great event with some outstanding topics and learning experiences from some of the leading organisations in the UK”

“Well worth attending and looking forward to putting key pointers of how important HR is to the company and its strategies”

“Great to discuss the challenges and opportunities other retailers are facing”

“Great content and some and impressive speakers from some high profile companies”

“Very interesting sessions that are thought provoking and encourage a fresh view on HR inside sharing culture”

“TRB is a one-stop-shop to understand what is happening at other retailers”

“An excellent conference as usual, very informative with a range of different speakers”

“Jam-packed agenda provided value for money and time”

“A great forum for sharing ideas, some stimulating conversations from different sectors”

“Engaging Employees to drive innovation. Engaging and enjoyed good video content”

“Very enjoyable event, great speakers”

Who should attend?

These webinars are designed for retailers working in senior and mid management marketing roles.  If you are looking to understand and develop a long term  x-channel marketing strategy that accommodates emerging trends in customer engagement, then this will arm you with ideas, action points and new contacts to help you in your journey. The event will have a forward looking strategic focus and is aimed at executives within retail marketing teams in the following job functions:
  • Retail Marketing
  • Customer Experience
  • Customer Service
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Retail Analytics
  • UX / UI Design

Venue & Contact

Online Meeting

9 June 2020


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

Meet Our 2020 Partners

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