Tensator named as Cool Vendor by analyst firm
Tensator, the queue management specialist, has been included in the list of “Cool Vendors” in the Retail Cool Vendors 2012 report by Gartner, Inc.
The firm was selected as a Retail Cool Vendor for its next generation digital signage solution, the Tensator Virtual Assistant. The technology communicates messages to queuing customers using the latest in projected imaging and audio-visual technology to create the illusion of a real person to improve the in-store experience.
“We consider our inclusion in the Cool Vendor report by Gartner confirmation that the Tensator Virtual Assistant can meet both the customer service needs of consumers and retailers alike,” said Alan McPherson, CEO of Tensator. He added: “The Virtual Assistant offers consistent, targeted and precise messaging that helps consumers get the information they need while helping retailers increase conversions and improve their average transaction value.”
Tensator said the Virtual Assistant has generated interest across the world and has been installed by several major retailers. The company has a wordwide network of 100 distribution partners and 1000 resellers worldwide as well in-house support service resources and a global network of outsourced field service engineers.
