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Insight: retail workers more confident about jobs market

A new national employee survey has shown a 17% year-on-year increase in retail staff looking to jump ship with 59% considering changing jobs in 2017.


Insight: retail workers more confident about jobs market

The findings from Investors in People’s annual ‘Job Exodus Trends’ report, reveals that one in four retail employees are already on the hunt for a new role in 2017.

The study shows that confidence in the jobs market has bounced back with 8% now reporting it has significantly improved since last year, up from 2% in 2016.

The biggest gripe for retail workers was found to be pay, with 60% saying it is one of the main reasons they are looking to move – a 6% increase on last year 

Some 53% of retail staff said a small pay rise was the one thing their employer could do to increase happiness in their job. Pay was closely followed by working hours as a major gripe for retail workers with 38% saying they are a cause of unhappiness in their job. 

Paul Devoy, head of Investors in People, said: “We were expecting to see British workers planning to stay put in the face of economic uncertainty. But we’ve seen exactly the opposite: a significant rise in people seeking to move employers in 2017 and a jump in jobs confidence. Workers are telling us they want to move for better pay, better management and flexible working. This sends a clear message to British business to invest in your people or risk losing them.”

When asked what the most important qualities are in a new employer, retail workers cited competitive pay, the work itself being enjoyable, followed by benefits and having a reputation as a good employer. However, almost a quarter said they would rather have a more flexible approach to working hours than a 3% pay rise. 

Being part of an organisation that values its staff was found to be particularly important to workers aged 16 to 29 with over a third saying it is one of the most important qualities they look for in a new employer.  

Devoy added: “With worker wages stagnating and a strong jobs market there is a clear imperative to address workers’ pay and tackle poor management. Pay, working hours and not feeling valued are critical factors for retail workers being unhappy.”



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