John Lewis Money hires ex-Co-op Insurance MD Charles Offord
The board of John Lewis Finance has appointed Charles Offord as director of financial services for John Lewis Money.
He will succeed James Mack, who is leaving at the end of the year to become chief financial officer of Yorkshire Building Society.
Subscribe to TRBWhile Offord’s appointment is subject to regulatory approval by the Financial Conduct Authority, he will join the business on 18 November and will also sit on the John Lewis Finance board.
Offord has more than 20 years’ experience in financial services. This has included being managing director of Co-op Insurance for six years, after joining the business in 2014 as distribution and marketing director. Before that he was managing director of equity insurance partnerships and operations director at Insurance Australia Group.
Part of the John Lewis Partnership for more than 20 years, John Lewis Money has around 1.4 million customers, and its products include the partnership card, home, car and pet insurance, and travel money. Last year it supported £1.5 billion of spending at John Lewis and Waitrose.
This year, John Lewis Money launched a broker model for credit and insurance. For home and car insurance, it now works with a panel of leading insurers rather than a single provider.
Nina Bhatia, managing director of newbusinesses at the John Lewis Partnership, said: “John Lewis Money is one of the ways we give customers more reasons to choose John Lewis and Waitrose.
“Charles has extensive experience working with major brands and has led a financial services business that customers trust, inside a member-owned organisation, so he understands how a business like ours works. He joins as we build on our new model across insurance, credit and travel money.
“I’d like to thank James for the work he has done to set John Lewis Money up for its next stage. We wish him every success in his new role.”
