Dixons Carphone says data breach affected 10 million customers

Dixons Carphone has revealed that its 2017 data breach may have affected as many as 10 million customers.

In June, retail news from the electricals retailer announcing that hackers had gained access to some customers’ personal data and payment card details, although the cards contained neither pin codes, card verification values nor any authentication data.

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The discovery was made following a review of the retailer’s systems.

In statement today, the company said its investigation has identified that approximately 10 million records containing personal data may have been accessed in 2017 and left the company systems, but that the records do not contain bank details.

Dixons said it had found no evidence that any fraud had resulted from the breach.

Since the June announcement, Dixons has been strengthening its security measures to safeguard customer information. It has also increased its investment in cyber security and added extra controls.

Dixons Carphone chief executive Alex Baldock said: “Since our data security review uncovered last year’s breach, we’ve been working around the clock to put it right.

“As a precaution, we’re now also contacting all our customers to apologise and advise on the steps they can take to protect themselves.

“Again, we’re disappointed in having fallen short here, and very sorry for any distress we’ve caused our customers. I want to assure them that we remain fully committed to making their personal data safe with us.”