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Customer Loyalty Conference 2014
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The Retail Bulletin Customer Loyalty Summit 2014



UK’s ‘best retailer’ title retained by John Lewis

John Lewis has proved that it is still the best at keeping customers happy as it retained its position as the nation’s top retailer for customer satisfaction according to a survey by Verdict Research.

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Primark first half profits up 26%

Primark increased its operating profit by 26% to £298 million in the first half of its financial year to help offset a fall at owner Associated British Foods’ sugar business.

Sports Direct posts rise in sales and profit

Sportswear retailer Sports Direct has said it is on track to hit its full year EBITDA target after group sales climbed by 10.3% in the nine weeks to 30 March 2014. Gross profit increased by 11.5% to £147 million.

Primark to open first US stores

Primark owner Associated British Foods has announced that the discount fashion retailer is to open its first US stores.

Patisserie Holdings to float on AIM

Patisserie Holdings, the owner of Patisserie Valerie and Baker & Spice, has announced plans to float on London’s Alternative Investment Market.

Retail sales in Scotland hit by late Easter

Retailers in Scotland saw a decline in sales in March although sales were “stronger than expected” given the later fall of Easter this year.

Visa reports growth in DIY spend

Visa Europe has revealed that spending on its cards at DIY and household stores was up 6% over the Easter weekend compared to last year’s Easter break.

Simon Harrow heads to Haatch to lead new start-up

Former Morrisons multi-channel executive and Kiddicare head of digital development Simon Harrow is to lead a start-up funded by digital incubator Haatch.

Comment: Embracing the benefits of your enthusiastic customers

When it comes to customer loyalty it’s very easy for businesses to focus on those people that have had problems or issues and want to complain. By Udesh Jadnanansing.

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