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What they said about Customer Loyalty 2014



Debenhams full-year profit down 21% as expected

Debenhams saw its full year underlying pre-tax profit drop by 20.6% to £110.3 million which was in line with expectations.

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Tesco chairman steps down as profit falls by 92%

Tesco has reported a sharp drop in its first half sales and profits as its chairman Sir Richard Broadbent said he will be stepping down.

Costs continue to quell retail jobs expansion

The equivalent number of full-time jobs fell by 1.3% year-on-year in the retail sector in the third quarter of 2014 despite a rise in the number of stores.

Young shoppers challenge retailers to create a more engaging in-store experience

A new retail report by Samsung has identified a need for retailers to do more to connect young consumers’ online and offline experiences.

Land Securities launches experiential spaces

Shopping centre operator Land Securities has announced the launch of Five, a dedicated selection of experiential spaces within its retail and leisure destinations.

Marks & Spencer polls over 60,000 workers in five countries with mobile tech

Marks & Spencer has scaled up its use of mobile technology in the supply chain to poll 64,230 workers across 46 manufacturing locations in China, India, Bangladesh, Sri Lanka and the UK.

H&M opens first store in Philippines

High street fashion retailer H&M has opened its first store in the Philippines.

Home Retail Group profits up 13% in first half

Home Retail Group, the owner of Argos and Homebase, has reported a 13% increase in its first half pre-tax profits.

SuperGroup appoints Euan Sutherland as chief executive

SuperGroup, the owner of the Superdry brand, has appointed former Co-operative Group head Euan Sutherland as its new chief executive.

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