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Customer Loyalty Conference 2014
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The Retail Bulletin Customer Loyalty Summit 2014



John Lewis sales up 13% last week

John Lewis delivered a 13% increase in sales year-on-year last week as trade was boosted by good weather and the start of the Easter holidays.

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Footfall up 1.8% in March

Retail footfall grew by 1.8% year-on-year in March as competitive pricing and new ranges encouraged people to go out shopping.

Co-operative Group admits to a disastrous year with losses of £2.5 billion

The Co-operative Group has reported having a “disastrous” year after heavy losses at its bank led to a group comprehensive loss of £2.5 billion for 2013.

Mulberry warns on profit as it introduces lower prices

Mulberry has issued another profit warning following management changes and a review of operations and strategy.

Small food retailers are biggest casualties of supermarket price wars: new study

New research has revealed that the UK’s smallest independent food retailers are the biggest casualties of the current supermarket price wars.

John Lewis signs up to Blackheath food and music festival

John Lewis has signed up as a partner for the first ever food and music festival to be held on London’s Blackheath Common.

Seminar to help retailers unlock loyalty profits

Retailers will be shown how to boost their profits by making the most of their loyalty programmes and customer data, in a free seminar held for the industry by loyalty specialist Ikano Insight.

Costs should not put retailers off launching loyalty programmes

Many retailers are missing out on the myriad benefits of loyalty programmes because they are far too focused on the cost of setting them up and running them rather than on what they can bring to a merchant’s business. Glynn...

Tesco full year profits drop 6% to £3.3 billion

Tesco saw its group trading profit drop by 6% to £ £3.315 billion in the year to 22 February 2014. The supermarket giant said the decline was largely a result of a weakening UK grocery market and challenging trading overseas.

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Glynn Davis

Glynn Davis
City Editor

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UK Head of Retail, KPMG

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Director General
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Head of Retail,
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