JOB OF THE WEEK
Store Managers (UBM) – Starbucks & KFC
Michaelwood, Dursley c£23,000 - £25,000

The Retail Bulletin, the complete retail news resource

What they said about Customer Loyalty 2014



Social loyalty: the new faces of customer relationships

Relationship marketing has long tried to use technology and programmes to replicate the early days of business, where the owner knew all their customers personally and success was based on how their reputation spread. By Marc Darling of Loyalty LabTM Group.

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John Lewis completes roll out of convenience store click and collect service

John Lewis has completed the national roll-out of its convenience store click and collect service with CollectPlus following a successful trial.

WH Smith opens airport stores at Heathrow's Terminal 2

Book and stationery retailer WH Smith has opened four new stores at Heathrow’s Terminal 2 as it looks to benefit from the 18 million passengers who will pass through the terminal each year.

H&T reports fall in first half profits

Pawnbroker H&T has reported a pre-tax profit of £2 million in the first half of its financial year compared to a profit of £4.6 million in the same period last year.

Dr Martens appoints new CEO and CFO

British footwear brand Dr Martens has appointed Steve Murray as its new chief executive.

GMB urges Co-operative to end Amazon locker partnership

General workers' union GMB has launched a campaign to get Amazon lockers removed from 160 high street Co-operative stores.

New study: happy shoppers spend £127 more per shopping trip

New research has revealed that over half of UK shoppers are likely to spend more money when they are happy, with the average shopping spree costing an additional £127 due to their good mood.

Retail footfall down 0.6% in July

Retail footfall dropped by 0.6% year-on-year in July with high streets reporting the largest decline. This was a slight improvement on June when footfall dropped by 0.7%.

New study: poor service is eroding loyalty to retail brands

A new study has found that poor service is eroding consumer loyalty and confidence in retail brands.

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