Latest retail news headlines
 UK businesses lose £12 billion a year through poor customer experience: new studyNew research has revealed that UK companies that are perceived to offer poor customer service could be losing approximately £12 billion a year in lost business. |  Great Gatsby fuels sales of glamorous fashion at DebenhamsFlapper fashion first made popular in the glamorous twenties is now making a comeback due to Baz Luhrmann’s cinema adaptation of The Great Gatsby, says department store Debenhams. |
 Waitrose wins Gold at Chelsea Flower ShowWaitrose has won a gold medal and a Best in Show nomination at this week’s Chelsea Flower Show for its stand with the National Farmers Union. |  Sainsbury's signs up to National Equality StandardSainsbury’s has signed up to a new National Equality Standard to promote diversity and inclusion. |
 Shoppers prioritise efficiency over good manners95% of consumers would shop elsewhere if they received inefficient service. |  Interview: Retailers need to overcome fear of using behavioural data from their websitesMany retailers remain sceptical of the benefits of using technology to analyse customers’ behavioural data to help them improve their merchandising and drive greater sales on their websites. By Glynn Davis |
 Carphone Warehouse, Boots, Sainsbury’s, Space.NK.apothecary, Costa Coffee, M&Co….Just some of the top names speaking at the Retail Bulletin’s 4th Customer Loyalty Conference in London, June 12th 2013. |  Halfords to invest £100 million in growth as it reports profit fallPre-tax profits at Halfords fell by 24.5% to £71 million in the year to end March, despite a rise in sales, as the car parts and cycle retailer increased its costs and invested in its autocentres. |
 Mothercare reports full year loss in UKMother and baby products retailer Mothercare has reported another full-year loss in the UK today although the group said it was making good progress with its three-year restructuring plan. |  Whiteley shopping centre opens for businessThe new Whiteley shopping centre in Hampshire will welcome the first shoppers through its doors this morning as it officially opens for business. |
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- Case study: Dfs customer experience measurement by Grass Roots
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Extracts from the 2012 International Expansion Summit
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