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The Retail Bulletin, the complete retail news resource

What they said about Customer Loyalty 2014



Using online recruitment solutions to appoint better performing employees

Retailers must ensure that using online recruitment solutions helps them appoint the most suitable employees as well as avoiding offending rejected applicants. By Glynn Davis

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Comment: What can you do to avoid litigation?

Making sure that all customer/supplier complaints are addressed promptly and efficiently using a prescribed protocol will help to ensure issues do not escalate unnecessarily. By Sarah Conroy

Comment: does your careers site have x-ray vision?

When businesses face increased competition, they inevitably invest in marketing to help them better understand, segment, differentiate and all the other stuff marketers do.... By Chris Bogh, technical director at online recruitment software specialist Eploy.

John Lewis enjoys strong end to clearance with sales up 18.8% last week

John Lewis has enjoyed a strong end to its clearance sale period as sales rose by 18.8% year-on-year last week.

Direct Golf teams up with Sports Direct

Direct Golf UK has entered into a new partnership with Sports Direct as it looks towards European expansion.

Over half of online shoppers are now more conscious of security

A new study has found that 54% of online shoppers feel more conscious of their security online compared to 12 months ago following high profile security breaches at number of international retailers and brands.

Celesio UK launches first 'Careway' partnership

Lloyds Pharmacy owner Celesio UK has launched its first ‘Careway’ partnership which allows independent pharmacists to benefit from Lloyds Pharmacy and Celesio expertise while retaining their independence.

Cambridge shopping centre introduces virtual assistant

Cambridge’s Grafton Shopping Centre has installed a "virtual" assistant that greets customers as they enter.

Kingfisher sales impacted by slowing trade in France and Poland

Kingfisher, the owner of B&Q and Screwfix, saw its like-for-like sales drop by 1.8% in its second quarter after trade was slower than anticipated in France and Poland. Total sales edged up 0.8%.

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Glynn Davis

Glynn Davis
City Editor

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Dr Mark Abell

David McCorquodale
UK Head of Retail, KPMG

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Helen Dickinson

Helen Dickinson
Director General
BRC

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Gavin Matthews
Head of Retail,
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