A shift in Chinese travelling habits has granted UK retailers access to a growing group of consumers demonstrating an impressive display of spending power, coupled with a voracious appetite for luxury items. By David McCorquodale
As well as using its Coffee Club loyalty programme as a way of rewarding its most valuable customers Costa Coffee also uses it to collect a substantial amount of customer feedback that is largely actionable within the business. By Glynn Davis
Waitrose is investing in a multi-million pound programme to improve the shopping experience for its customers by introducing concierge-style welcome desks in its shops and offering a range of personalised services.
Tesco has announced plans to open more than fifty new franchise stores for its F&F clothing brand over the next five years in new markets in the Middle East, Kazakhstan, Georgia, Armenia and Azerbaijan.
Warmer weather boosted retail footfall in April to give the strongest performance since December 2011. However, the town centre vacancy rate reached a new high as some areas of the UK such as the South West saw a significant leap in empty shop numbers.
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