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What they said about Customer Loyalty 2014



Morrisons names Andrew Higginson as new chairman

Morrisons has confirmed that former Tesco finance director Andrew Higginson is to become its next chairman.

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Argos opens first digital concept store in North West

Multi-channel retailer Argos has opened its first digital concept store in the North West at the Liverpool ONE shopping centre.

Next raises profit guidance after strong quarter

Next has raised it fully year guidance for sales and profits after Next brand sales rose by 10.7% in its second quarter.

Carpetright sees rise in UK sales

Carpet and floorcoverings retailer Carpetright has reported that like-for-like sales in the UK grew by 6.1% in the first quarter of its financial year.

Poundland appoints Darren Shapland as chairman

Poundland has appointed former Carpetright chief executive Darren Shapland as its new chairman.

Sainsbury's to roll out 100% recycled food crates

Sainsbury’s is to recycle its old food crates into more efficient ones made from 100% recycled material in a move which the supermarket says is a first for any UK retailer.

Pushing up employee engagement is not all talk at TalkTalk

TalkTalk is working hard at boosting its engagement with employees through a number of initiatives focusing on career development, the working environment, and rewards and recognition. By Glynn Davis

Searches for grocery items on mobile devices up 22% in second quarter of 2014

Figures released by the British Retail Consortium and Google show that grocery search volumes across mobile devices grew by 22% in the second quarter of 2014 compared to a year earlier.

Goat to open first ever store

Goat, the luxury fashion brand whose celebrity fans include the likes of Gwyneth Paltrow, Victoria Beckham and Kiera Knightly, has chosen London’s Conduit Street as the location for its first ever store.

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Glynn Davis

Glynn Davis
City Editor

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Dr Mark Abell

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UK Head of Retail, KPMG

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Director General
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