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Customer Loyalty Conference 2014
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The Retail Bulletin Customer Loyalty Summit 2014



Costs should not put retailers off launching loyalty programmes

Many retailers are missing out on the myriad benefits of loyalty programmes because they are far too focused on the cost of setting them up and running them rather than on what they can bring to a merchant’s business. By Glynn Davis

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Tesco full year profits drop 6% to £3.3 billion

Tesco saw its group trading profit drop by 6% to £ £3.315 billion in the year to 22 February 2014. The supermarket giant said the decline was largely a result of a weakening UK grocery market and challenging trading overseas.

Burberry like-for-like sales up 12% in second half

Burberry increased its like-for-like sales by 12% in the second half of its financial year as the luxury brand continued its investment in both offline and online retail.

Banana Republic hires Marissa Webb as creative director

US fashion chain Banana Republic has named Marissa Webb as its new creative director and executive vice president of design.

Lincolnshire Co-op reports 2.2% rise in first half food sales

Lincolnshire Co-operative has reported a 2.2% year-on-year increase in sales at its 78 food stores in the six months to March 2014.

Burberry opens new Shanghai store

Burberry has opened a new flagship store in Shanghai as it continues its investment in China.

Comment: protecting customers from the Heartbleed bug

The so-called Heartbleed bug has put customers' private information and payment card numbers at risk. Here Trusted Shops outlines the steps that retailers need to take to protect their customers from the bug.

JD Sports full year profits boosted by sport fascias

Sportswear retailer JD Sports Fashion has increased its full year pre-tax profits by 5% to £57.9 million after its core sports fascias delivered a year of "substantial" progress.

Debenhams refocuses promotional strategy after drop in first half profits

Debenhams has said it is to refocus its promotional strategy following a challenging first half when profits dropped by 24.5%.

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Glynn Davis

Glynn Davis
City Editor

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Dr Mark Abell

David McCorquodale
UK Head of Retail, KPMG

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Helen Dickinson

Helen Dickinson
Director General
BRC

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Helen Dickinson

Gavin Matthews
Head of Retail,
Bond Dickinson

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