The Omnichannel Summit 2017

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A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy

The Omnichannel Retail Summit - 8th February 2017

Hear from

Google
Tui Group
asos
Whirlpool
Evans Cycles
JML Direct
TimeInc UK
Boots Alliance
Waterstones
IntuDigital
Maginus
Amido Ltd
Detego
Session M
Manhattan Associates
Teleperformance

 

The way we shop has changed dramatically in the last five years.

If you only concentrate on one thing in 2017 it should be mobile orientated. The market has changed structurally - digital is a bigger leverage then retailers thought originally. Retailers need to understand how consumers use mobile as part of the shopping journey and what will influence the user to purchase.

As the divide between digital and physical shopping* continues to blur, consumers no longer differentiate between channels, so retailers must focus on delivering seamless customer experiences and yet many companies are failing at this.

Your customer doesn't care that you're omnichannel ready, they have never heard of the term and are unlikely to - they just want to be able to shop easily whenever and wherever they like. The point and main reason behind the emergence of omnichannel is as a response to customers channel-hopping and yet still wanting the same brand and product experience.

Major retailers are undergoing restructuring efforts to consolidate their online and offline divisions into a single retail group, with a focus on company, not channel metrics.

The omnichannel experience needs to ensure it is appealing to the future generation of shoppers such as millennials and beyond. We are now seeing some of the latest emerging technology that could shape the future of retail, but how can you check which emerging technology makes sense?

You will hear from speakers who are at the forefront of technological change, facing traditional barriers and succeeding.

*CBRE has found that 79 percent of international consumers still visit a physical store to buy a product, reflecting the key role the in-store experience plays in the overall shopping journey.

 

 

Attend this interactive, retailer-led conference and discover:

WHY ATTEND?

This interactive event has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss omnichannel best practices in a relaxed environment. There will be plenty of time for networking during registration, buffet lunch, refreshment breaks and a drinks reception at the close of the day.

Can you afford to miss this one-day conference with incredible speakers, tips, success stories and vital information to help retailers and brands tackle the strategic and day-to-day challenges of running a successful omnichannel business?

Speakers

Hear from

Google
Tui Group
asos
Whirlpool
Evans Cycles
JML Direct
TimeInc UK
Boots Alliance
Waterstones
IntuDigital
Maginus
Amido Ltd
Detego
Session M
Manhattan Associates
Teleperformance
Ken Daly, Chief Executive Officer, JML Direct

Ken Daly, Chief Executive Officer, JML Direct

Ken Daly is the CEO of JML, the innovative consumer product group with global sales through retail distribution, ecommerce and TV home shopping. Ken joined an embryonic JML in 1994, initially in a sales role, following a background in electronic engineering. Ken then held a variety of positions helping to lead the company’s expansion, becoming CEO in 2012. JML now employs nearly 250 people in the UK & Ireland and has distribution partners in over 80 international markets.

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Michel Koch, Chief Marketing Officer, Time Inc. UK

Michel Koch, Chief Marketing Officer, Time Inc. UK

Michel Koch is a digital and e-commerce pioneer. He started as head of new media at Sony Music in the early 90’s, and has since filled several senior executive positions with international B2C and B2B multichannel companies (including Bertelsmann, Manutan, Quelle, Conrad Electronics, Camaïeu). Michel relocated to the UK to join Marks & Spencer to develop their international online sales, and more recently supported the omnichannel strategy of electronics retailer Maplin Electronics as eCommerce Director. After joining TIME inc. UK to drive new business growth initiatives, he was nominated CMO in 2016 to oversee all customer marketing and promote the convergence of content and commerce as well as prove new business concepts.

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Kyle Webster, Retail Industry Specialist, Google

Kyle Webster, Retail Industry Specialist, Google

Kyle Webster joined Google in 2015 and as an Industry Manager for the retail sector. He is focused on helping clients in the industry stay abreast of changing consumer behaviour and digitise their businesses. Prior to joining Google, he spent a decade working both client and agency side primarily focused on digital strategy. Kyle earned his MBA from University of Cambridge and holds a Masters in Business and Economics from University of Glasgow.

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Will Prosser, ‎Senior Mobile Commercial Manager - Europe, TUI Travel

Will Prosser, ‎Senior Mobile Commercial Manager - Europe, TUI Travel

Will Prosser joined TUI Group in 2012 and as Senior Mobile Commercial Manager for Europe he is focused on enhancing TUI Group’s Mobile capability. Working within an internal technology start-up, Will advises business divisions and subsidiaries across TUI Group in defining and implementing a decisive mobile strategy. In particular, Will is leading efforts to grow sales within Mobile Apps across Europe, whilst also looking to transform customer service and engagement throughout the customer journey.

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Fiona Brown, Senior Loyalty and Digital Manager - International Retail, Walgreens Boots Alliance

Fiona Brown, Senior Loyalty and Digital Manager - International Retail, Walgreens Boots Alliance

Fiona Brown joined Walgreens Boots Alliance in 2010 and has been pivotal in propelling the digital development of the Boots Advantage Card, one of the UK’s most successful loyalty schemes, which currently has approximately 16 million members. Fiona led development of Boots Advantage Card across Boots UK, ensuring an omni-channel, customer led, insight driven strategy, including the launch of the Boots Mobile App in 2014. Fiona’s role has now broadened to support Walgreens Boots Alliance markets around the world. She is responsible for running and growing the international.boots.com website and working with international markets to develop their loyalty and digital programmes. Prior to working for Walgreens Boots Alliance, Fiona worked for 10 years in Financial Services in a variety of marketing and commercial roles.

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Karen Harris, Managing Director, intu Digital

Karen Harris, Managing Director, intu Digital

Karen Harris joined Intu plc in 2012 as part of the acquisition of StyleMeTV, an online shopping centre. Karen set up intuDigital and, together with her new in house team, developed a single digital shopping platform for all 14 intu shopping centres where visitors can shop in centre, online and on the go. Previously, Karen was founder & CEO of Geronimo PR and Non-executive Chairman of TVC Group, an integrated marketing agency specialising in broadcast & digital, sold to the Economist in 2012.

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Maria Murphy, Head of Digital Engagement - Product & Brand, Whirlpool

Maria Murphy, Head of Digital Engagement - Product & Brand, Whirlpool

Maria Murphy is Head of Digital Engagement at Whirlpool, having joined the appliance manufacturer in June 2014 as Head of Digital Marketing for Indesit & Hotpoint (UK & Ireland). Maria works with the central digital marketing team to drive positive customer engagement across all digital touch points, both internal and external. Previously Maria worked at the forefront of online retail, for both Play.com and FeelUnique.com, optimising the customer experience across multiple digital channels. Whirlpool continues to see significant increases in traffic and engagement year on year. With an appliance now sold every 12 seconds in the UK, Whirlpool is focused on developing rich digital content to drive conversion across the UK’s leading retailers.

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Will Lockie, former Head of Ecommerce, Evans Cycles (UK) Ltd

Will Lockie, former Head of Ecommerce, Evans Cycles (UK) Ltd

Will Lockie is an experienced retail e-commerce leader, now specialising in omnichannel development and digital transformation. At Evans Cycles he brought a 90-year-old bricks-and-mortar retailer into the omnichannel world, blending customer insight and service design to deliver a winning proposition. Previously he worked with a broad range of clients such as Porsche, Halifax and Toyota at iCrossing, the digital marketing agency.

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Carol Savage, former Chief Customer Officer, Conviviality Retail plc

Carol Savage, former Chief Customer Officer, Conviviality Retail plc

A multichannel director with over 25 years experience, Carol Savage is currently working with 3 start ups (food and drink, personal care and travel), as well as part of the team working with Rich Insights delivering multichannel strategy for retail brands. Carol is former Chief Customer Officer at Conviviality Retail, responsible for Wine Rack and Bargain Booze. Prior to that she held senior marketing and commercial roles at TUI, as Global Marketing Director for Exodus Adventures, Digital Marketing Director for Lighterlife and Marketing Director for Sara Lee. Carol’s area of expertise is in consumer brands (Pizza Hut, Disney, Whitbread, Beefeater, Sara Lee, Exodus Travels, Bargain Booze, Wine Rack and LighterLife), brand strategy, customer experience, e-commerce strategy and integrated multichannel communications with a strong digital focus across retail, travel, leisure and FMCG sectors. Carol is also well versed in the entrepreneurial world having set up two of her own online businesses. The first she grew over seven years and then sold, and the second (MyDish) was pitched to, and won backing from, Deborah Meaden on BBC's Dragons Den.


Simon Evans, Chief Technology Officer, Amido

Simon Evans, Chief Technology Officer, Amido

Simon Evans is the Chief Technology Officer at Amido, a technical consultancy working with retailers to help remove friction from their customers’ online and mobile experiences to drive revenue and engagement. Working with leading brands like ASOS and Virgin Atlantic, Simon has over 15 years’ experience in consumer facing enterprise systems, advising forward-thinking retailers on customer identity and data management, ecommerce ‘best practice’ and gaining a competitive advantage through the smarter application of technology. A cloud-based technologist at heart, Simon is also highly regarded ‘no-nonsense’ business strategist and regularly presents to C-level executives in retail, financial services, manufacturing and automotive on the future of disruptive technology.

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Uwe Hennig, CEO, Detego

Uwe Hennig, CEO, Detego

For more than 20 years, Uwe Hennig has been working in the supply chain and mobility software market. In his professional leadership roles, he’s successfully taken on the distribution and marketing strategies of international companies active in mobility as well logistics, both in international and national companies. Looking at the specific problems customers were facing in their markets, Uwe helped them to increase the efficiency of their processes, improve end-customer satisfaction, cut costs and improve market share. As the CEO of Detego since January 2015, he works to assist international fashion brand manufacturers and retail companies operating around the world to implement their omni-channel strategies. Uwe's professional career path has allowed him to develop an understanding for markets and people in Europe, the Middle East, Africa, the US, Taiwan and China.

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Patrick Reynolds, Vice President of Marketing, Session M

Patrick Reynolds, Vice President of Marketing, Session M

Patrick Reynolds leads the marketing efforts for SessionM, prior to this role he ran marketing and strategy for two successful startups in the streaming audio industry. He also has client-side experience as CMO of a publicly traded retailer, as well as multiple leadership positions with leading international advertising agencies. Patrick has contributed articles on mobility to Forbes, TechCrunch, and VentureBeat among others, and spoken at CES, NAB, and SxSW.

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Mark Goldspink, Chief Executive Officer, The ai Corporation

Mark Goldspink, Chief Executive Officer, The ai Corporation

In 2013 Mark Goldspink started work rejuvenating ai as its new Chief Executive Officer. Having spent over 12 years in the oil sector, Mark moved into payments in 2000. He believes that oil companies really changed the face of the credit card industry, as they took cards many years before the high street retailers. Despite this linkage, moving into the payment sector was a big leap which he has found exciting. He spent five years at Retail Decisions as Managing Director and then as Vice President for CGI Inc, working on some very large payment outsourcing opportunities. Mark is passionate about streamlining processes in a way to drive greater efficiency - when Mark was Retail Director of Texaco In Europe he turned the business around by $100m.

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Georgia Leybourne, International Marketing Director (EMEA & APAC), Manhattan Associates

Georgia Leybourne, International Marketing Director (EMEA & APAC), Manhattan Associates

Georgia Leybourne is International Marketing Director for Manhattan Associates and is responsible for marketing their solutions outside the Americas across EMEA and APAC. She is focused on maintaining their reputation in distribution management whilst raising awareness for omnichannel solutions within retail and wholesale.

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Lisa Kelly, Vice President Business Development, Teleperformance UK

Lisa Kelly, Vice President Business Development, Teleperformance UK

As VP of Business Development at Teleperformance (TP), Lisa Kelly leads business strategy and planning to provide market insight to roadmap the future of customer service within the retail sector. Lisa is responsible for sales, operations, growth initiatives and investments in strategic alliances across the globe. She has deep expertise in building strategic customer relationships and her passion for customer success is the foundation of the culture, when harvesting new and existing relationships. With years of experience in customer service management, having previously been successful building and leading organisations within publishing and various digital arenas, she has also supported investors within organisations to manage organisational change, to increase operational efficiencies, accelerate growth and ultimately achieve higher levels of profitability.

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Programme

08.45-09.15 REGISTRATION & NETWORKING

09.15-09.35

Chair's welcome and opening comments 

Ken Daly, Chief Executive Officer, JML Direct

09.35-10.05

Case Study: Google's insight into advertising and measurement in a multi-screen retail world 

  • How to harness the fractured consumer journey 
  • Understanding and influencing online to offline journeys
  • Building strategies to enter real-time, intent-driven customer moments

Kyle WebsterRetail Industry Specialist, Google

10.05-10.35

Maginus - speaker to be announced

10.35 -11.05

Retailer Case Study: Mobile is changing the way we shop for travel

  • New behaviours are transforming the path to purchase
  • The challenges and opportunities of a fragmenting consumer journey
  • Moments that matter - anticipate, identify and respond
  • How to create a seamless omnichannel experience
  • Tackling mobile within a traditional business

 Will Prosser, Senior Mobile Commercial Manager - Europe, TUI Travel

11.05-11.25

NETWORKING COFFEE BREAK

11.25-11.55

How IoT and in-store analytics are paving the way for efficient omnichannel retailing

  • The disconnected reality - bricks-and-mortar stores vs online retailing
  • Real-time merchandise visibility across all channels as a base for omnichannel success
  • In-store analytics and KPIs that are bridging the gap between online and offline
  • How the Internet of Things (IoT) improves business processes and enables consumer engagement
  • Self-learning systems and predictive analytics - the next big thing in fashion retail

Uwe Hennig, CEO, Detego

11.55-12.35

Panel Discussion: Customer engagement - implementing a more thorough omnichannel approach to customer acquisition, conversion and retention

  • Using insight to create a contact strategy using different channels and the customer journey information to execute this
  • Using wifi to map behaviour instore - how to understand the digital journey before the customer gets to the store
  • How to understand multi-touch points journey on and offline - bridging the gap between in-store and digital for the ultimate customer experience
  • Digital touchpoints - tactics to bridge the digital disconnect
  • Learnings and experiences on new name generation and repeat buy behaviour
  • How devices are being used in tandem, at different points in the customer journey
  • Customer experience around last-mile fulfilment – improving conversion
  • Attribution and examining the complex paths to purchase
  • Using your data to paint a picture of your customer journeys' to deliver a consistent and personalised service
  • ‘Single view’ of customers - personalise in-store experiences and make buying journeys seamless across shopping channels
  • How to effectively engage your customers with a personalised customer experience – measuring programmes beyond surface metrics

Carol Savage, former Chief Customer Officer, Conviviality Retail plc
Michel Koch, Chief Marketing Officer, Time Inc. UK
Fiona Brown, Senior Loyalty & Digital Manager - International Retail, Walgreens Boots Alliance
Lisa Kelly, Vice President Business Development, Teleperformance

12.35-13.35

LUNCH & NETWORKING

13.35-14.05

Retailer Case Study: ASOS - Building an international ecommerce platform to compete on a global scale

Technology is the number one factor driving the pace of change in the retail industry yet no one can predict what channels or devices your customers will be using in five years’ time. If your ambition is to compete on a global scale, retailers need to be ready to handle millions of customer transactions and, at the same time, provide a consistent and future-proof customer experience that sets themselves apart from your competition, across all channels.

  • How ASOS became a world-leading retailer without owning a conventional heavy weight eCommerce platform
  • How to avoid being one of those retailers that 'falls over' during peak periods
  • Managing unpredictable demand and multi-territory trading
  • Differentiation of experience - why go for a ‘me too’ approach to keep you level with your competition?
  • Staying agile by future-proofing buying behaviour and multichannel selling

Simon Evans, CTO, Amido

14.05-14.35

Retailer Case Study: What does customer led transformation actually mean and how should it be approached?

There is much talk of 2017 being the year of customer led digital centric transformation, but what does this actually mean for those on the frontline? This session explores how organisations are reacting to the demands that customers are now placing on retailers. It looks at challenges, key principles and examples of winning businesses and how they are going about becoming a 'customer first' organisation. Our speaker will argue that a focus on technology alone is not enough to execute successfully, so strategies and methods to make the right hires and win 'hearts and minds' are what modern  leaders also need to grasp in order to win.

  • How to address the key challenges of becoming customer centric
  • What winning businesses are doing to address that challenge
  • Key takeaways for leaders thinking ‘customer first'

Will Lockie, former Head of eCommerce, Evans Cycles (UK) Ltd

14.35-15.15

Panel Discussion: Emerging technology and future shopping styles - how to improve the shopping experience

  • The impact of millennials and the key trends in their shopping behaviour
  • Investigating new ideas and technology that would work for your core customers
  • How today’s consumer moves seamlessly and fully expects you to be there with them
  • Geolocation and the potential of beacons in retail - just another fad or here to stay?
  • Virtual engagement, human interaction - enabling access anywhere store experiences
  • Managing the change - gauge what customers want in their shopping routines and how to stop short of forcing new tech on unsuspecting shoppers
  • How do you effectively transform your existing store estate for the digital age?
  • In-store technology that brings the digital experience seamlessly together
  • Using technology to enable bricks-and-mortar stores to behave in the same informed, flexible manner as online shopping
  • Key challenges when introducing new technology

Ken Daly, CEO, JML Direct
Karen Harris, Managing Director, IntuDigital
Georgia Leybourne, International Marketing Director, Manhattan Associates

15.15-15.35

NETWORKING COFFEE BREAK

15.35-16.05

Case Study: Kimberly-Clark Huggies - Marrying timely and timeless loyalty marketing automation

''With SessionM, the stream of customer information is like opening up a spigot'' - Jose Corella,  ‎Senior Brand Manager, Huggies

  • Why Kimberly-Clark's Huggies brand wanted to relaunch their programme:

          - deliver a mobile-first, personalised brand experience 
          - maximise each customer's lifetime value

  • Learn how Huggies was able to modernise their programme and trigger real-time marketing
  • Serving personalised content to each customer across different channels

Patrick Reynolds, Vice President of Marketing, SessionM

16.05-16.35

Retailer Case Study: How digital can drive an omnichannel strategy for a new brand

  • The key digital channels and how they compliment the offline angle - what are the most effective first steps?
  • The challenges involved with a digital first strategy
  • Digitalising your bricks-and-mortar outlet - using customer data and a single view
  • Data around consumer behaviour instore and mapping it to digital behaviour

Maria Murphy, Head of Digital Engagement - Product & Brand, Whirlpool

16.35-16.40

Chair's summary and closing remarks

 

DRINKS & NETWORKING

Who Should Attend?

This event is designed for both those brands that want to become omnichannel retailers and also established omnichannel retailers who want to become more profitable and increase their market share. It has been specifically produced for retail professionals who are keen to implement an effective and integrated omnichannel strategy.

Consultants and solutions providers operating in omnichannel retail will also find this event invaluable. 

The event will have a strong strategic focus and is aimed at senior retail decision makers within retail in the following omnichannel related job functions:

Plus Board level retailers:

With excellent networking opportunities throughout the day and a chance to ask our omni-channel experts your burning questions during our interactive sessions and Twitter feed, how can you afford not to attend this crucial event.

Venue

The Cavendish Conference Centre is ideally located and there is car parking nearby.

The conference auditorium is extremely comfortable and the tiered classroom style is condusive to a lively atmosphere, creating interesting debate.

22 Duchess Mews
London W1G 9DT
0207 637 5526
0207 631 2055
www.cavendishconferencevenues.co.uk

Click here for larger map

Sponsors

Maginus

Maginus

Modern consumers demand a consistent shopping experience across all channels in return for their business and loyalty. They want relevant, interactive, and targeted experiences when, where, and how they choose, whilst at the same time expecting a superior level of customer service. Using our technology and experience we can help you implement a multichannel retail model to match their expectations.

Are you able to Service Changing Consumer Behaviour?

The retail market has changed more in the last 5 years than in the previous 5 decades. We now talk in terms of the 'connected consumer', 'the always on shopper' and 'customer centric retail', and although the purchase process is the same today as it has always been, all these consumer activities are performed in massively different and ever changing ways.

Website: http://maginus.com/what-we-do/omnichannel-retail/

Amido Ltd

Amido Ltd

Amido is a technical consultancy specialising in assembling and integrating proven cloud technologies to improve customer data and identity management. We work with brands like ASOS, CBRE and Channel 5 to remove friction from their customers' online and mobile experiences to drive revenue and engagement. From social sign-in to smart content delivery and smooth transactions, we help brands build loyalty through customer recognition by bridging systems in a powerful and unique way, yielding real-time results for brands and their customers.

Website: https://www.amido.com/landing-page/are-you-making-it-personal/

Detego

Detego

Detego, headquartered in London/UK, develops and distributes highly innovative software products for the fashion retail industry. The cloud-based Detego retail software differs from other solutions by providing item-level visibility of merchandise in real-time, whatever the channel, as well as offering a complete in-store solution with comprehensive omni-channel applications (including hardware, service components and updates), all for a monthly subscription fee, rather than large upfront investment.

Detego's software suite enables fashion retailers a digital transformation without the need to replace their existing technology stack. Bridging the gap between online and offline retailing, Detego allows fashion retailers to support their customers at every touchpoint, along the entire customer journey and to leverage one of their greatest investment, their brick and mortar stores, transforming them into digital hubs. Stocks will be used more intelligently and omnichannel retailing strategies can be implemented in a more cost-efficient way. The software is particularly geared towards fashion retailers because of the need to closely monitor so many ranges, styles, colours and sizes, as well as the inherent costs of over-supply and discounting. Franchisees and concession stores are also built into the software’s omnichannel set-up to ensure a positive brand experience across all channels for customers.

Detego‘s customers include international fashion brands, retailers and department stores. Detego is already being used in over 1,500 stores.

Website: http://www.detego.com/en.html

Session M

Session M

SessionM is the next-generation engagement and loyalty platform. The company’s cloud-based solutions integrate loyalty marketing technology with marketing automation and profile management capabilities to drive personalised consumer relationships through the mobile device and across channels. The company is headquartered in Boston with offices around the globe.

Website: https://www.sessionm.com/

Manhattan Associates

Manhattan Associates

Over the past 25 years, Manhattan Associates has earned a reputation for building technology solutions to solve the most complex, business-critical supply chain, inventory and now omni-channel problems.

We provide scalable supply chain commerce software solutions and are at the leading edge of omni-channel commerce, as we are uniquely positioned to deliver the business capabilities that capture and connect every order and delivery channel across the enterprise.

Across the store, through your network or fulfilment centre, we deliver market-leading solutions that supports top-line growth and bottom-line profitability. By converging front-end sales with back-end supply chain execution, our software, platform technology and unmatched experience help our customers get commerce ready - and ready to reap rewards of the omni-channel marketplace creating customer experiences consistent with brand values; improving customer relationships and leveraging investments across supply chain functions.

Website: http://www.manh.com/en-gb

Teleperformance

Teleperformance

Teleperformance gives your customers the best experience in every interaction and in every channel. It doesn’t matter where you or your customers are. We integrate all communication channels, around the world, to create unique solutions and deliver outstanding customer experiences.

Website: https://www.teleperformance.com/en-us/

Contact

The Retail Bulletin Events Ltd, Nicholson House, 41 Thames Street, Weybridge, Surrey KT13 8JG.

For retail speaker opportunities please contact claire.knott@theretailbulletin.com

For sponsorship and non retail speaker opportunities please contact karen.howard@theretailbulletin.com or telephone 01932 428376.

Testimonials

What they said...

"Very insightful with good use of visuals, presentations and video"
Debenhams
"Some really interesting retail speakers"
The Body Shop
"Good variety of content"
M&Co
"Great event for anyone who consults on international expansion or is involved directly for a retailer to learn from “people who have already got the badge''"
Columbus Consulting
"Conference was interesting, hugely interesting and inspiring"
Virgin Media
"Excellent day, learnt more in one day than in the year since the last conference"
SS Sports
"Very informative and well-paced throughout the day"
Voisins Department Store
"Informative sessions that will enable me to step outside of my role and look more objectively at our business in relation to the subjects covered"
Hobbs
"Plenty of useful and valuable information - thank you!"
Krispy Kreme
"An interesting insight into how companies are tackling the challenge of developing an omni-channel business"
Evans Cycles
"Very insightful"
Asda
"A lot of useful content, great retailer presentations"
River Island
"Speakers and topics deserving of much more than one day out of the office"
Total UK
"Thought provoking, helpful and interesting - lots of insights to think about!"
The Carphone Warehouse
"Another excellent conference and a very worthwhile investment of my time. Timely and relevant content"
Boots
"Insightful, diverse and informative day. Lots of food for thought for our mobile retail roadmap moving forward"
02 Ireland
"The Retail Bulletin International Expansion Summit brings together experts in global retailing for sharing best practice and networking"
Experian
"Useful and insightful, good to hear about the challenges and pitfalls other retailers go through"
Axminster Tool Centre
"Great day!"
Charles Tyrwhitt
"If you think HR is boring, come and change your mind"
And So To Bed
"A great insight to how other HR functions tackle common challenges"
Topshop (Arcadia)
"This event far exceeded my expectations on all levels"
Debenhams
"Extremely informative offering a great insight into other companies HR best practice, culture & ways of working, knowledge is only powerful if it's shared"
Yo! Sushi
"Interesting conference and lots of ideas to apply"
Sports Direct
"The best way to learn is through other people's experiences and that is what you get to experience care"
Tiger Stores
"Insightful knowledge and some great ideas!"
Virgin Holidays
"Putting yourself into your customers' shoes and agile adaptation of learnings will create the future of your business, excellent inputs received today!"
QVC
"High quality speakers, good, varied subjects, Interesting programme, enjoyable and"
John Smith & Son Group
"Very insightful and relevant to the industry practice in terms of current and future trends"
London College of Fashion

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