The Omnichannel Summit 2017

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Telephone: 01932 428376

Omnichannel customers display a higher level of loyalty to a brand and typically out-spend multichannel shoppers by over 20%

The Omnichannel Summit 2017 Wednesday 8th February

Speakers to be announced.

The way consumers shop has changed drastically, and with it the structure of retail has had to adapt to embrace the omnichannel age. It's no good just jumping on the latest technology bandwagon - retailers must know what their consumer wants before they know what to deliver with everyone thinking of new ways to make more meaningful connections with customers.

With the digital revolution, the concept of 'online' began. In the early days, ecommerce had a very separate identity from traditional bricks & mortar shopping - with online shopping considered fundamentally different from shopping instore. Retailers need to think less about individual channels and how they fit together and more about the overall customer journey. Rather than focusing on driving customers to buy on each channel, retailers need to find the value in each channel as part of the customer journey.

British shoppers are taking control of the omnichannel shopping environment. In response, retailers are identifying that shoppers now use a combination of many research, browsing, purchase and collection methods to create a bespoke shopping experience. Retailers search for new ways to adapt to changing customer behaviour and stay relevant in the digital world.

For retailers to succeed with their omnichannel plans, they need to think beyond technology and consider the entire shopping journey, from discovery to purchase. The basics of retail haven't changed, but the way we do it has. Retailers must reinvent the store experience - with a focus on the customer journey and being there 'digitally' - to stay relevant in the changing world.


This interactive event has been designed to allow a focused peer group of UK retail executives the opportunity to network and discuss omnichannel best practices in a relaxed environment. There will be plenty of time for networking during registration, buffet lunch, refreshment breaks and a drinks reception at the close of the day.

Attend this interactive, retailer-led conference to find out how to:

Can you afford to miss this one-day conference with incredible speakers, tips, success stories and vital information to help retailers and brands tackle the strategic and day-to-day challenges of running a successful omnichannel business.

Who Should Attend?

This event is designed for both those brands that want to become omnichannel retailers and also established omnichannel retailers who want to become more profitable and increase their market share. This event is specifically produced for the retail professional who is keen to implement an effective and integrated omnichannel strategy.

Consultants and solutions providers operating in omnichannel retail will also find this event invaluable. 

The event will have a strong strategic focus and is aimed at senior executives within retail in the following omnichannel related job functions:

Board level retailers: 

 Senior retail decision makers in the following areas:

With excellent networking opportunities throughout the day and a chance to ask our omni-channel experts your burning questions during our interactive sessions and Twitter feed, can you afford not to attend this crucial event?


The Cavendish Conference Centre is ideally located and there is car parking nearby.

The Conference auditorium is very comfortable and the tiered classroom style is condusive to a lively atmosphere, creating interesting debate.

For hotel offers and choices, please scroll down this page.

22 Duchess Mews
London W1G 9DT
0207 637 5526
0207 631 2055

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The Retail Bulletin Events Ltd, Nicholson House, 41 Thames Street, Weybridge, Surrey KT13 8JG.

For retail speaker opportunities please contact

For sponsorship and non retail speaker opportunities please contact or telephone 01932 428376.


Delegate places must be pre-paid before the event date.

If you have any problems with online payment access, please contact Karen Howard on 01932 428 376.

Please complete your contact details below

Retailer place: £110.00
Non-retailer place: £699.00
plus VAT

A retailer is defined as a company whose primary business is the sale of food, non-food goods or services to the general public from either physical or virtual stores. Retail Bulletin Events Ltd reserves the right to amend a booking post-payment.

If you have been given a discount code please enter it here
Please note that registrations will only be accepted if accompanied by a valid company email address - your registration confirmation will be sent to this address

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Terms & Conditions

By registering your interest to attend this event you agree to abide by the current Terms & Conditions. For full Terms & Conditions relating to our conferences please click here.

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