The 2024 Programme
08.45-09.15 | Registration |
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09.15-09.20 | Chair’s welcome address |
09.20-10.10 | Retail Showcase Panel: Retail is about more than eCommerce - the emergence of 'blended' omnichannel experienceRetail is about more than selling products online. It’s an industry focused on delivering exceptional customer experience via all shopping channels - a seamless connection between online and offline, digital, and physical. With the right pillar processes in place, retailers can shape an infinite combination of sales channels, fulfilment methods and buyer behaviours into a cohesive retail experience - leading to long-term business profitability.
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10.10-11.00 | Retail Insights Panel: Achieving a seamless omnichannel customer journey through digital transformationMore than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement.
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11.00-11.20 | Morning coffee and networking break |
11.20-12.00 | Retail Spotlight Panel: Cutting edge technology - transforming the retail industry through digital innovationWith digital transformation not about to finish any time soon, retail have a new AI transformation era already starting. AI has begun to revolutionise the way consumers shop but many retailers are reluctant to adopt it. This session will explore the latest advancements, trends, and potential applications of AI across retail and how it can help organisations thrive in the coming years.
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12.00-12.40 | Retail Mega Panel: Transforming retail through online marketplaces - understanding and obtaining the right tools for the right marketThe continued rise of marketplaces or selling online seems to have no limits, especially with consumer preferences changing over this last year. It is now an important part of omnichannel retail, providing an additional channel to market and sell retail products. This session will provide an overview of marketplace strategy with a focus on the challenges retailers are facing as they expand into this new selling channel.
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12.40-13.30 | Lunch and networking break |
13.30-13.55 | Retail Keynote Address: How Rituals are engaging the High Street shopper - now and in the futureAs a prelude to our insightful panel, our afternoon keynote address from Rituals will look at the current challenges facing the High Street retailers and their own unique approach to ensuring its future.
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13.55-14.55 | Retail Showcase Panel: Future of the High Street - exploring the retail concept of the in-store experienceWith rising inflation continuing to squeeze consumer spending and shopping habits increasingly shifting online, the future of traditional ‘bricks and mortar’ stores in the contemporary retail landscape has become increasingly uncertain. This session will explore how the store of the future will go beyond retail and be a hybrid, flexible, experiential space that keeps local communities coming back for more.
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14:55-15:15 | Afternoon coffee and networking break |
15.15-16.10 | Retail Insights Panel: Loyalty and breaking the CX ceiling - a new equation of customer satisfactionThe role of CX as a driver of change in redefining brand loyalty and reducing customer acquisition costs is never more paramount, especially in an economic downturn. This session will discuss what are the benefits to retail of interacting with customers and solutions to build a positive CX.
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16.10-16.40 | Retail Fireside Chat: Innovation and learnings for the future of retail - how startups and scaleups are defying the odds
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16.40-16.45 | Chairs’ closing summary |
Venue & Contact
VENUE
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
EVENT DATE
November 6 2024
START TIME
09:15
CONTACT
For retail speaker opportunities:
Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com
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