October 7, 2025 8:07 am
The Everest Group white paper in conjunction with Capita is now available. The Retail industry is transforming significantly. Customers today expect experiences that are effortless, personalised and emotionally resonant. Experience... View Article
July 9, 2025 5:21 pm
In a recent roundtable hosted by the Customer Xperience Association (CXA) in partnership with HGS, an established global business process management company employing 20,000 staff across... View Article
April 8, 2025 6:14 am
Shining a Light on Customer Experience – Why I’m Excited About the CXA and Its Future Over the last few months, I’ve had the privilege of... View Article
