Please press the "next" button to begin the survey. What are your main frustrations when eating out in restaurants? (choose any that apply) Waiting for your table Nothing to entertain your children at the table Slow service Waiting to catch someone’s attention to order Waiting to catch someone’s attention to pay the bill Long waiting times for food or drinks Food that doesn’t live up to expectations N/A – I don’t eat out in restaurants Other… please state Other (please state) Have you ever seen or used any of these technologies when eating out in a restaurant? (choose any that apply) Ordered from staff using a tablet or mobile device Used an interactive screen to order your food Ordered food/drinks from the restaurant’s tablet device or screen on your table Paid for food/drinks using the restaurant’s tablet device or screen on your table Paid your bill via an app on your own mobile device Played games on or interacted with the restaurant’s tablet device on your table N/A – I have not seen or used any of these technologies Which of these do you think applies to the use of technology in restaurants? (choose all that apply) It’s quicker to get my food/drinks It makes me order/spend more than I intended It makes it easier to pay for my food/drinks Improves customer service Concerns me that some restaurant staff lose their jobs Concerns me that restaurant staff don’t get tips from customers I’d rather do everything through a person than a device Other… please state Other (please state) Would you like to see more digital technology used in restaurants?YesNoNot sure What are your main frustrations when shopping in-store (non-grocery)? (choose any that apply) Long queues Can’t find the item required Can’t find a shop assistant to help you Lack of stock for what you want to buy Bad lighting – can’t see what you’re buying Shop assistants being too pushy Shop assistants don’t have enough info on the product Fitting rooms that are too small or too busy Other… please state Other (please state) Have you ever seen or used any of these technologies when shopping in-store (non-grocery)? (choose all that apply) Tablets or screens to check the price or see if their item is in stock Tablets or screens to find where the item they want is located within the store Tablets or screens using augmented reality (AR) to show the goods in ‘real-world’ usage Tablets or screens in fitting rooms so customers can adjust the lighting or music Self-service kiosks to pay for goods without queuing at a traditional POS counter Shop assistants in-store using tablet devices to help customers with enquiries What do you want in-store technology to do for your shopping experience? (choose all that apply) Make shopping in-store quicker Show me the price of the item required No queuing to pay No need to talk to shop assistants Show me whether the store has my item/size in stock Show me where the item is located within the store Show me how an item might look in my home/when I’m wearing it Reflect the online shopping experience Other… please state Not sure Which of these do you think applies to the use of technology in retail stores? (choose all that apply) It makes it quicker to buy what I went in for It makes me spend more than I first intended Improves the shopping experience It makes shopping more complicated I don’t have to wait in long queues I worry some retail staff might lose their jobs I’d rather do everything through a person than a device Other… please state Other (please state) Would you like to see more digital technology used in retail stores?YesNoNot sure Thank you for completing the questions. To submit your answers please press the "submit" button below. Time is Up!
