THE RETAIL BULLETIN - The home of retail news
HOME
Department Stores
Electricals
Entertainment
Fashion
Food & Drink
General Merchandise
Health & Beauty
Home & DIY
Interviews
Newsletter
Property
Shopping Centres & Retail Parks
Sports & Leisure
The Papers
RETAIL INSIGHTS
RETAIL SOLUTIONS
• The HR Summit 2019
• AI in Retail Conference 2019
• Omnichannel Futures Conference 2020
• Future of Customer Engagement 2020
ABOUT
CONTACT
SUBSCRIBE FOR FREE
Thomas Cook to close 21 stores as more holidaymakers book online

Thomas Cook is to introduce new measures to streamline its UK retail network due to more consumers choosing to book their holidays online. The plans will… View Article

SPORTS & LEISURE

Thomas Cook to close 21 stores as more holidaymakers book online

Thomas Cook is to introduce new measures to streamline its UK retail network due to more consumers choosing to book their holidays online.

The plans will include the closure of 21 stores across the UK to reduce Thomas Cook’s retail estate to 566 shops. Some 102 customer-facing roles are expected to be made redundant while a further 218 store-based roles may be removed across the network following a review of the company’s retail workforce. A consultation process with the affected staff and their union representatives has begun.

Thomas Cook said online accounted for 64% of its holiday bookings last year and is the fastest growing of all of its sales channels. In addition, two in five Thomas Cook holidaymakers departing from the UK now use the company’s app to help manage their holiday.

The company’s chief of tour operating, Will Waggott, said: “Today’s announcement reflects the wider challenges seen on the high street, with more and more customers choosing to book online. These measures will help us to drive greater efficiencies across Thomas Cook so that we relentlessly focus our resources in those areas that give us the greatest opportunity to make a difference to customers in our core holiday offering.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
SENIOR-LEVEL FORUM FOR HEADS OF MARKETING, DIGITAL, ECOMMERCE AND CX
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Customer Engagement 2020
Future of Customer Engagement 2020
10 June 2020
Cavendish Conference Centre, London W1G 9DT
The 11th Annual Retail Customer Engagement Conference