THE RETAIL BULLETIN - The home of retail news
Click here
Home Page
News Categories
Commentary
Department Stores
Electricals and Tech
Entertainment
Fashion
Food and Drink
General Merchandise
Grocery
Health and Beauty
Home and DIY
Interviews
People Matter
Retail Business Strategy
Property
Retail Solutions
Electricals & Technology
Sports and Leisure
Christmas Ads
Shopping Centres, High Streets & Retail Parks
Retail Events
People in Retail Awards 2024
Retail HR Central 2024
The Future of The High Street 2024
Retail HR Summit
THE Retail Conference
Upcoming Retail Events
Past Retail Events
Retail Insights
Retail Solutions
Advertise
About
Contact
Subscribe for free
Terms and Policies
Privacy Policy
[ ON DEMAND ] The importance of a connected journey – understanding your customer at every step

Catch up on what you missed from our annual Omnichannel Futures event. The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are… View Article

RETAIL SOLUTIONS UK NEWS

[ ON DEMAND ] The importance of a connected journey – understanding your customer at every step

Catch up on what you missed from our annual Omnichannel Futures event.

The retail industry is facing unprecedented challenges. Across all sectors and markets, retailers are shifting their business models and customer engagement strategies to ensure their survival. Frictionless commerce is becoming a reality and the store of the future will be less about transactions and more of a focus for experiences.

With the shift to digital that has been fuelled by the pandemic, this session will examine how to identify the right channels for the business to interact with customers.

  • Ensuring that the customer experience is consistent across all touchpoints and channels
  • Eliminating silos to build seamless and integrated experiences – joining up the dots of online > offline & vice versa
  • New digital / AI tools providing a better customer experience

Discussion with:

Graham Wilson, Head of Business Development, Sofology
Sally Price, Digital Campaign Manager, Matalan
Alberto Billato, Head of eCommerce & Digital, Vitec Imaging Solutions
Kristina Smith, Founder & Director, Bird & Blend Tea Co.
Anthony​ Drury, Managing Director ‑ UK, Zip

 

Click to watch the full session here

………………………………………………..

Would you like to take part in one of our upcoming panel sessions? Connect below:

Retailers: Claire.Knott@theretailbulletin.com
Non-retailers: patrick.overall@theretailbulletin.com

 

Subscribe For Retail News