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Trend Watch 2019: Retail Transformations that Count

5 ways to create a standout customer experience. What does it take for a retailer to be unique? In the age of e-commerce, most retailers are… View Article

RETAIL SOLUTIONS

Trend Watch 2019: Retail Transformations that Count

5 ways to create a standout customer experience.

What does it take for a retailer to be unique? In the age of e-commerce, most retailers are utilising some form of technology or digital tool to transform the customer experience. But only a few are truly capitalising on opportunities to better understand customer expectations and deliver the right product, service, and experience.

ttec identified the key retail CX trends that leaders need to know about to connect with customers and stay ahead of the competition.

Read this eBook to learn:

  •  The trends shaping retail experiences of the future
  •  How to stay ahead of the curve against e-commerce giants
  •  Actionable tips for 2019 and beyond
  •  How interactivity and authenticity are reshaping the market

Download it here today.

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RETAIL EVENTS

Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Online Conversion Summit 2020
Online Conversion Summit 2020
April 30 2020
The Hallam Conference Centre, London W1W 6JJ
The Retail Bulletin Online Conversion Summit 2020 Partnered by IMRG
Future of Retail Marketing 2020
Future of Retail Marketing 2020
9 June 2020
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ
The Future of Retail Marketing for Customer Engagement
The HR Summit 2020
The HR Summit 2020
1 October 2020
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2020
AI in Retail Conference 2020
14 October 2020
Hallam Conference Center, 44 Hallam Street, London W1W 6JJ
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY