Q&A: Jurgen Leijdekker, CEO of nShift
nShift provides the world’s largest global carrier network, connecting retailers to more than 1,000 carriers across every major market. That scale is unique. It means retailers can offer the delivery options customers want without adding internal complexity.
Introduction
I’m Jurgen Leijdekker, CEO of nShift. I live in Barcelona, where I spend my downtime with my family and running in the hills above the city or frankly doing any other type of sports. Before joining nShift, I spent more than two decades helping enterprise technology businesses across the US and Europe in an always changing environment. That perspective guides my work today: we’re in constant transformation, which requires a clear north star and disciplined execution along the way. Retail may evolve quickly, but success still depends on doing the simple things well — listening, adapting and delivering with consistency.
Can you tell us a bit about your background?
I joined nShift in August 2025 to build on its strong foundations and accelerate growth. My career has centred on helping international technology businesses scale, streamline and deliver across borders. At nShift, that means keeping customers at the centre of every decision — understanding their challenges and turning delivery from an operational headache into a true engine of competitive advantage.
What does your company do? What is your USP?
Last-mile deliveries — from warehouse to doorstep — are no longer just logistics. They shape customer experience, brand loyalty and profitability.
nShift provides the world’s largest global carrier network, connecting retailers to more than 1,000 carriers across every major market. That scale is unique. It means retailers can offer the delivery options customers want without adding internal complexity.
Our platform was built to manage the entire delivery journey: from checkout selection and tracking notifications to returns. The size and diversity of our carrier network gives retailers unparalleled flexibility — so they can expand into new markets, add faster or greener delivery options, and maintain a consistent brand experience as they scale.
What’s special about the platform and your approach?
Retailers face a number of big pressures:
- Managing the complexity and cost of delivering across different countries and shipment preferences
- Increasing conversion at the point of checkout
- Reducing support calls when customers are awaiting deliveries
- Minimising the margin hit from returns
nShift’s delivery platform addresses all of these.
- At our core, we take away the complexity of a multi-carrier world. A retailer cannot afford to present one shipment option. Multiple services, from multiple carriers, across various geographies are critical to consumer choice. We take away that complexity through a single point of integration, also allowing the retailer to manage the cost of these multiple connections.
- At checkout, retailers can tailor delivery options by market, product or customer preference. With our global carrier network, that choice is meaningful — from next-day delivery in major cities to specialised last-mile providers in harder-to-reach regions. Retailers typically see conversion lift by up to 20%.
- Branded tracking keeps customers informed and reduces “where is my order?” calls by up to 60%.
- Our returns solution turns refunds into exchanges — we routinely help divert more than 30% of refunds into retained revenue.
The combination of our platform plus the reach of our carrier network gives retailers a level of control and flexibility they simply can’t get elsewhere.
What advantage does it add?
nShift simplifies delivery complexity and turns it into a growth engine. With the world’s largest carrier network behind them, retailers can offer customers the right delivery promise in every market — without building hundreds of individual carrier integrations themselves.
Automation and data reduce costs, improve service and support better decision-making. The result is measurable: higher conversion, lower overheads and stronger customer relationships. Deliveries become a strategic lever, not a cost centre.
How does an implementation look, and how do you measure success?
Implementations vary depending on the retailer’s goals. We integrate with existing systems such as ERPs, OMSs and warehouse-management platforms. Because nShift is modular, deployment can be as light-touch as adding a checkout widget or as comprehensive as automating fulfilment across multiple warehouses using dozens of carriers.
Success depends on the retailer — sometimes it’s scaling without adding manual work, other times it’s higher checkout conversion, faster returns processing or launching in new markets using our carrier network. Our customers see measurable improvements within weeks.
How are retailers using your systems to gain competitive advantage? Can you share a case study?
The most successful retailers treat delivery as an extension of the brand experience. They use nShift to personalise communication, reduce friction and offer delivery options competitors simply can’t match.
Hunkemöller, a leading European lingerie brand, uses nShift Returns to create a seamless self-service process that gives customers instant visibility of their refund. Internally, the same data improves stock planning. Processing times have been halved, customer-service volumes reduced and repeat purchases increased.
Stenströms, the Swedish fashion brand, used nShift to scale rapidly. After implementation, it achieved a 153% increase in shipments while maintaining high service standards — supported by access to a wide carrier network as it expanded into new markets.
Do you partner with other companies?
Yes — and this ecosystem is central to what makes nShift unique.
- We connect to 1,000+ carriers worldwide, from DHL, DPD and UPS to regional specialists. This gives retailers unmatched delivery flexibility for every geography and customer profile.
- We also work with 450+ partners: integrators, consultancies and software providers including Shopify, Magento, SAP, Microsoft Dynamics and Oracle.
Together, this network creates a delivery infrastructure retailers can plug into and instantly scale with.
What challenges and opportunities do you see in UK retail for 2026?
Margins remain under pressure. Costs are rising while customers demand better prices, more choice and certainty around delivery. Returns continue to erode profit. According to Retail Economics, limited delivery options cause around a quarter of UK online purchases to be abandoned — representing more than £30 billion in lost sales annually.
At the same time, multichannel behaviour is accelerating. Customers expect to order online, collect in store, return anywhere and exchange instantly. That creates new opportunities — but only for retailers whose delivery and returns systems are fully connected.
How will you help retailers turn these challenges into successes?
nShift gives retailers the tools to manage complexity at scale.
With our global carrier network and delivery platform, retailers can react quickly to demand, add services in new markets and automate tasks that previously slowed them down. When delivery data is connected from checkout to doorstep, issues are spotted early, customers stay informed and teams make better decisions. Cost and complexity turn into performance and growth.
What’s on the horizon for the company?
We’re focused on deepening the intelligence within the platform. More actionable data, clearer performance insights and AI-driven user interfaces and recommendations will help retailers make faster, better decisions.
With more than 20,000 brands and retailers using nShift — from global industry leaders to fast-growth ecommerce challengers — we intend to continue leading how delivery shapes customer experience and competitive advantage.
Any final thoughts?
Today’s customers are more value-focused but still expect speed and reliability. Our research shows 43% identify as “value-seeking,” and nearly half would switch brands after a poor delivery experience. With the world’s largest global carrier network behind them, retailers can meet these expectations efficiently — simplifying delivery, reducing waste and using accurate data to protect margins while keeping customers loyal
To find out more about how nShift can help your retail operation, visit them online here.
