RETAIL SOLUTIONS UK NEWS
Interested to know what The AI Advantage in Retail is?
7 October, 2025 | by Patrick Overall
The Everest Group white paper in conjunction with Capita is now available.
The Retail industry is transforming significantly. Customers today expect experiences that are effortless, personalised and emotionally resonant. Experience has become the new battleground as price and product are no longer key differentiators.
The new white paper looks at the challenges in retail CX transformation and how to overcome them – register to download a copy for free here.
This brand new white paper;
- Examines the challenges faced by today’s retailers
- Builds an effective AI-enabled CX framework for retailers
- Looks at how to deliver seamless omnichannel engagements
- Explores personalisation at scale
- Discusses technology architecture and operating models
