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Develop a Perfect Customer Loyalty Program For Your E‑Commerce Business

It costs 500% more to acquire a customer than to retain one. Yet only 18% of companies today focus on retention. Why? Exponea is a customer… View Article

RETAIL SOLUTIONS

Develop a Perfect Customer Loyalty Program For Your E‑Commerce Business

It costs 500% more to acquire a customer than to retain one. Yet only 18% of companies today focus on retention. Why?

Exponea is a customer experience and customer data platform that not only boosts e‑commerce growth with AI powered engagement automation, but also helps improve their clients’ culture with better cross‑department collaboration and customer centricity. 

New e-book available 

Exponea‘s e-book will explain why, despite knowing the importance of retention, so many companies continue to focus on acquisition. Next, we’ll break down the tool that makes mass scale personalization possible, the Single Customer View. Finally, we’ll go through strategies for fostering customer loyalty through omni-channel communication. 

What are some of the highlights?

  • Why fostering customer loyalty was so difficult until recently
  • How a Single Customer View makes retention more possible than ever before
  • A guide to omni-channel communication with actionable strategies to try
  • A list of key, takeaways for Heads of CRM and CMOs 

Download the e-book here.

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