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Develop a Perfect Customer Loyalty Program For Your E‑Commerce Business

It costs 500% more to acquire a customer than to retain one. Yet only 18% of companies today focus on retention. Why? Exponea is a customer… View Article

RETAIL SOLUTIONS

Develop a Perfect Customer Loyalty Program For Your E‑Commerce Business

It costs 500% more to acquire a customer than to retain one. Yet only 18% of companies today focus on retention. Why?

Exponea is a customer experience and customer data platform that not only boosts e‑commerce growth with AI powered engagement automation, but also helps improve their clients’ culture with better cross‑department collaboration and customer centricity. 

New e-book available 

Exponea‘s e-book will explain why, despite knowing the importance of retention, so many companies continue to focus on acquisition. Next, we’ll break down the tool that makes mass scale personalization possible, the Single Customer View. Finally, we’ll go through strategies for fostering customer loyalty through omni-channel communication. 

What are some of the highlights?

  • Why fostering customer loyalty was so difficult until recently
  • How a Single Customer View makes retention more possible than ever before
  • A guide to omni-channel communication with actionable strategies to try
  • A list of key, takeaways for Heads of CRM and CMOs 

Download the e-book here.

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RETAIL EVENTS

The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Retail Marketing 2020
Future of Retail Marketing 2020
10 June 2020
Cavendish Conference Centre, London W1G 9DT
The Future of Retail Marketing for Customer Engagement