[ EVENT ] AI-Driven Innovation in Retail

Want to know how Halfords, Dunelm & the Retail Trust revolutionised retail IT with AI? Learn from the people behind it.

At this exclusive breakfast briefing, Neil Holden (Former CIO of Halfords), Dan Speed (Networks Tech Lead at Dunelm) and Tim Walpole (Head of Product & Innovation of Retail Trust), will share practical frameworks for adopting AI in retail, including how they:

• Transformed an aging network estate into a self-healing operation with AI and cut trouble tickets by 100%
• Optimised network performance with AI, fixing issues before they hit retail operations.
• Used AI and location-based services to triangulate customer locations and improve the customer experience.
• Drove faster store rollouts (10x faster), reduced support escalations, and gained real-time network visibility.
• Personalised communication and wellbeing initiatives with agentic AI to engage retail teams.