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• The HR Summit 2019
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Big ideas for retail: 10 key CX trends

The landscape of retail is fertile with excitement, opportunity and continually evolving challenges. We’re living through a retail revolution. Breakthroughs in technology are making the stuff… View Article

RETAIL SOLUTIONS

Big ideas for retail: 10 key CX trends

The landscape of retail is fertile with excitement, opportunity and continually evolving challenges.

We’re living through a retail revolution. Breakthroughs in technology are making the stuff of science fiction a reality. From Artificial Intelligence to voice search, retailers are building experiences that are frictionless, personalised, and deliver a level of service that had previously been impossible.

But it isn’t just the standards in technology that are rising—so are customer expectations. CX is key to loyalty, and as each new innovation surfaces, retailers find themselves in an arms race to adapt in order to delight their customers.

To find out what the current key retail trends are, download this eBook, and discover how tomorrow’s technology is transforming today’s retail world.

Download the full e-book here

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RETAIL EVENTS

The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
SENIOR-LEVEL FORUM FOR HEADS OF MARKETING, DIGITAL, ECOMMERCE AND CX
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Customer Engagement 2020
Future of Customer Engagement 2020
10 June 2020
Cavendish Conference Centre, London W1G 9DT
The 11th Annual Retail Customer Engagement Conference