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Achieving omnichannel excellence is not a trivial pursuit

Aptos have released their latest infographic – they would like to challenge you and see whether you have the answers to the questions shoppers are asking… View Article

RETAIL SOLUTIONS

Achieving omnichannel excellence is not a trivial pursuit

Aptos have released their latest infographic – they would like to challenge you and see whether you have the answers to the questions shoppers are asking today.

If retail hopes to keep pace with constantly shifting shopper expectations, we must anticipate, adapt and align to those expectations in every channel and at every touch point. Do you think that you are prepared today to deliver seamless experiences no matter when, where or how your customers are expecting to interact with you?  Are you ready to challenge yourself?

Some key points:

Ecommerce is about to become the dominant retail channel on the planet

By 2021, global ecommerce will account for 14% of all retail sales on the planet, which will outpace all other retail outlets like grocery stores, apparel stores, footwear retailers, etc. By that time, ecommerce will become the largest retail channel in the world.

More mobile, more often

Consumers are increasingly mobile, and they expect retail to follow. Most experts forecast mobile transactions to account for more than 50% of all global ecommerce sales by 2021. 2

To find out more, click here to view the infographic 

 

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RETAIL EVENTS

The HR Summit 2019
The HR Summit 2019
8 October 2019
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2019
AI in Retail Conference 2019
16 October 2019
Cavendish Conference Center, London W1G 9DT
SENIOR-LEVEL FORUM FOR HEADS OF MARKETING, DIGITAL, ECOMMERCE AND CX
Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Future of Customer Engagement 2020
Future of Customer Engagement 2020
10 June 2020
Cavendish Conference Centre, London W1G 9DT
The 11th Annual Retail Customer Engagement Conference